SFCC Business Analyst

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high-quality Production Support. The ideal candidate excels at navigating complex cross-system issues, driving end-to-end ownership, and partnering with internal and external teams to ensure timely resolution.

Responsibilities

Analyze complex cross-system issues and propose actionable, solution-oriented recommendations; Communicate clearly with full context to ensure alignment across internal teams; Maintain rigorous organization, documentation, and information management throughout investigations; Operate independently with strong judgement, prioritization, and self-direction; Collaborate with internal and external partners to accelerate issue resolution and remove blockers; Act as a dependable, professional point of contact with full end-to-end ownership of issues; Provide solution-first updates focused on recommendations rather than open questions; Demonstrate confidence, independence, and leadership during incident triage; Engage stakeholders proactively to identify risks, remove blockers, and drive resolution

Requirements

Strong analytical and problem-solving skills with the ability to diagnose complex issues; Excellent verbal and written communication with emphasis on clarity and context; Ability to operate autonomously in high-pressure, fast-paced environments; Strong organizational skills for managing investigations and documentation; Experience in Production Support or operational roles within technology environments; Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations; Order Management Systems (OMS) — hands-on experience with order flows and exceptions; Familiarity with REST/SOAP APIs, log analysis, and monitoring tools

Nice to have

IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns; Experience with major incident management processes; Exposure to e-commerce and fulfillment ecosystems; Experience collaborating across product, engineering, and client teams