Shift Lead

The crew follows your lead. Make it worth following. As a Shift Lead at Whistle Express, you are the standard-setter on the lot. You know the site, you know the crew, and when management is not on-site, you are the one running it. This is not a babysitting role. It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to. The work is fast, physical, and visible. At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.

Responsibilities

Greet customers as they arrive and provide a positive, friendly experience; Answer customer questions about services, wash options, and memberships clearly and courteously; Promote unlimited wash memberships and other offerings to drive engagement and sales; Educate new customers on the variety of wash packages and services available; Observe customer interactions to identify opportunities to enhance service and provide feedback to the team; Direct vehicles safely into the wash tunnel, ensuring proper positioning; Prepare vehicles for washing by checking for loose items and removing obstacles as needed; Monitor equipment during operations, identifying and reporting malfunctions or issues; Follow and enforce all safety protocols to protect customers, team members, and equipment; Assist team members in resolving operational issues quickly; Serve as a key holder and perform opening and closing procedures accurately and on time; Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader; Delegate tasks to team members to ensure smooth site operations; Monitor team performance and provide guidance or feedback as needed; Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary; Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards; Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or other issues; Report any equipment or operational issues that could affect wash quality; Provide feedback or guidance to team members to maintain consistent wash quality; Continuously look for ways to improve processes to exceed customer expectations

Requirements

Physically active and comfortable working outdoors at a pace; Leads by example; Holds the standard regardless of who is watching; Team-first operator who shares the win and owns the loss; Demonstrates ownership

Nice to have

Prior leadership or team experience