Shop Bike Technician - Part Time (Backcountry)

Backcountry is seeking a skilled and knowledgeable Retail Shop Technician to join our team. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.

Responsibilities

Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment; Perform quality assurance checks on all products prior to customer delivery; Assist customers with technical support and product inquiries; Provide support to sales associates with product knowledge and recommendations; Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies; Work collaboratively with the team to meet sales goals and provide exceptional customer service; Participate in ongoing training and development to stay up-to-date on industry trends and products; Assist on the sales floor as needed; Assist the Store Manager in opening and closing the store as needed; Ensure the store is properly secured and alarm systems are functioning correctly; Manage cash and credit card transactions, and perform daily cash reconciliation; Other duties as assigned by management team and Lead Shop Tech

Requirements

1+ years of experience in a retail shop technician or similar role; Strong mechanical aptitude and technical skills with outdoor gear and equipment; Excellent customer service skills and ability to communicate effectively with customers; Ability to work independently, manage multiple tasks, and prioritize effectively; Knowledge of the latest industry trends and products; Ability to work flexible hours, including weekends and evenings; Must be able to lift up to 50 pounds; High school diploma or equivalent; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates, selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work; Must have a flexible schedule, including availability for nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Technical certifications related to outdoor gear and equipment; Passion for outdoor activities