Siebel Specialist/Helpdesk

USCAN CRM Triage and Remediation

Key responsibilities/essential functions include

? Support the Siebel CRM system

? Triage inbound CRM Support requests from Field Personnel

? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution

? Guide Field Personnel end users through issues with on the job training

? Interact with US Service Field Team members to confirm next steps before applying data updates

? Will take task based data management update requests and operate independently to complete the tasks.

? Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing

? Responsibilities may not be limited to the above and are subject to change

Requirements

Ability to learn/understand Siebel 8.1 CRM System Views; Ability to understand different Service Business functions/processes in System Views; Ability to understand Data Flows; Computer skills; Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome; Attention to detail, accuracy and record keeping of work performed; Ability to take direction, then work independently; Ability to take notes on requested Tasks; Ability to determine when to ask questions on unanticipated variations, vs work independently; Advanced Communication Skills; Ability to communicate in person and on the phone in an effective manner; Ability to collaborate; Ability to multi-task and record and self-audit day to day activities; Ability to manage & track multiple tasks and stay focused to close; Ability to adapt, shift focus if needed, but keep other tasks in mind for further work; General; Ability to be located at 9900 Innovation Drive, Wauwatosa; Minimum Bachelor?s degree; Minimum 3 year related job experience; Preferred Skills; Oracle, OBIEE, MS Access, ServiceNow; Previous Field service communication experience; Potential for some later evening hours to cover Pacific Time zone