SNOC Engineering Support

Seeking a SNOC Engineering Support: Rhino, are you there?

Responsibilities

Deliver Level 1 and Level 2 technical support for network and security infrastructure, ensuring continuity and reliability of business-critical operations.; Collaborate effectively with distributed teams across multiple locations while maintaining composure and clear communication during high-pressure operational situations.

Requirements

+4 years of experience as a SNOC Analyst; Proficiency with network monitoring platforms such as Grafana, LogicMonitor, or LibreNMS to track performance, detect anomalies, and maintain infrastructure visibility.; Solid understanding of core networking protocols and technologies, including TCP/IP, DNS, NTP/PTP, OSPF, BGP, and MPLS, applied in production environments.; Ability to deliver Level 1 and Level 2 technical support for network and security infrastructure, ensuring continuity and reliability of business-critical operations.; Ability to collaborate effectively with distributed teams across multiple locations while maintaining composure and clear communication during high-pressure operational situations.; Fluency in English (B2); Fluency in Portuguese (B2); Availability for Hybrid model, 3 times a week based in Porto, and for a shift system in a 24/7 operation; Based in Portugal with Portuguese or EU citizenship, or a valid work permit

Benefits

welcome kit; opportunities for career progression; health insurance; Coverflex meal card; other protocols and special discounts