SO_ServiceNow_ITSM_Integration&Workflow_Developer_PUN_2026

Key Responsibilities: Strong experience with sync processes, reconciliation logic, async processing; Solid understanding of automation governance (auditability, logging, traceability); AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design); Ability to co-design processes with customer stakeholders (not just implement tickets); Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more; Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions; Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID); Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs; Create and maintain technical documentation, including design specifications, test plans, and user guides; Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure; Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems; Provide training and support to end-users and administrators; Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions

Responsibilities

Strong experience with sync processes, reconciliation logic, async processing; Solid understanding of automation governance (auditability, logging, traceability); AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design); Ability to co-design processes with customer stakeholders (not just implement tickets); Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more; Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions; Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID); Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs; Create and maintain technical documentation, including design specifications, test plans, and user guides; Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure; Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems; Provide training and support to end-users and administrators; Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions

Requirements

Proven experience (3 to 5years) as a ServiceNow Workflow + Integration Engineer; ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs; Strong experience with sync processes, reconciliation logic, async processing; Solid understanding of automation governance (auditability, logging, traceability); AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design); Ability to co-design processes with customer stakeholders (not just implement tickets); Experience with ServiceNow integrations (REST/SOAP) and web services; Strong knowledge of JavaScript, HTML, CSS, and other web technologies; Understanding of ITIL processes and best practices; Excellent problem-solving skills and attention to detail; Ability to work in a fast-paced environment and manage multiple priorities; Bachelor’s degree in Computer Science, Information Technology, or related field; 3-5 years' experience in ServiceNow Workflow & Integration development

Nice to have

ServiceNow Developer Certification or any related ServiceNow certifications; Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal; Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs; Familiarity with other ITSM tools and platforms; Experience with Agile methodologies and DevOps practices