Software Engineer, Forward Deployed AI

As a software engineer on the AI Solutions team, you will co-lead customer engagements with an AI Solutions Strategist. The Strategist owns business discovery, ROI narrative, stakeholder alignment, and rollout planning. The engineer owns technical discovery, solution design, prototyping, implementation, and production readiness. This is a deeply client-facing role. You will spend significant time with customers and end users, moving projects from bootcamp and workflow discovery through implementation, launch, and steady production usage.

Responsibilities

Translate customer goals into clear system requirements and non-functional requirements covering security, privacy, reliability, performance, scalability, and cost; Partner directly with customers to understand current workflows, constraints, systems, data quality, and adoption blockers; Create and maintain solution architecture artifacts (system context and data flow diagrams; integration plan across Ramp and customer systems; security model covering permissions, access patterns, and auditability; evaluation plan covering quality metrics, acceptance tests, and red-teaming; operational plan covering monitoring, alerting, incident response, and runbooks); Leverage core Ramp primitives to build efficiently, reusing existing product capabilities wherever possible; Prototype and validate workflows with end users to de-risk the approach and prove product-market fit; Drive projects from bootcamp and technical discovery through implementation, production launch, and operational handoff; Ensure deployed workflows are reliable, supportable, measurable, and adopted by customer teams; Convert deployments into reusable patterns, components, and playbooks for future AI Solutions projects.

Requirements

Experience shipping production software in high-ownership environments; Ability to work directly with enterprise customers from discovery through production implementation; Experience in solutions architecture, technical consulting, forward deployed engineering, or pre-sales engineering; Strong fundamentals in ML/GenAI, including problem decomposition, evaluation, and deployment trade-offs; Strong coding ability in at least one of: Python, TypeScript/JavaScript, Java, Go, or similar; Ability to design secure, scalable systems and produce clear technical documentation; Comfort working across APIs, integrations, data pipelines, customer systems, and cloud infrastructure; Experience with cloud architecture on AWS, GCP, or Azure, and distributed systems patterns; Experience building LLM systems, including RAG, agents, monitoring, and evals; Willingness to travel up to ~50% as needed, flexible based on project needs and client needs

Nice to have

Familiarity with finance operations workflows such as AP, procurement, expenses, close, reconciliation, and reporting.

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k), including employer match on contributions made while employed by Ramp; Fertility HRA (up to $10,000 per year); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; Pet insurance; In-office perks: lunch, snacks, drinks, and more; Relocation expense coverage to NYC or SF (if needed)