Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with.

Preferred — AIUX Framework specific

For positions in this location, we offer a base pay of $145,270 - $160,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Work with product owners to understand detailed requirements and drive the full development lifecycle; Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs; Contribute to the design and implementation of new products and features while enhancing the existing product suite; Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations; Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; Completed a Master's degree in Computer Science, Computer Engineering, or similar field; 3 years of professional software engineering experience with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go); Passion for JavaScript and the Web as a platform, reusability, and componentization; Strong and demonstrated experience with modern UI frameworks: Angular, React, Vue, or Lit; Strong and demonstrated knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations; Strong and demonstrated knowledge and experience with relational databases: development, troubleshooting, and performance optimization; Strong and demonstrated experience in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code); Strong and demonstrated systems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts; Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack; Demonstrated experience as a senior individual contributor responsible for code quality, and mentoring; Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture

Nice to have

Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles); Hands-on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response; Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems