Solution Architect - Professional Services - Bengaluru

Logward, a Shippeo company, is a pioneer in AI-powered supply chain execution workflows. As part of Shippeo — the global leader in real-time transportation visibility — Logward brings together trusted, SLA-backed visibility data with intelligent workflows and automation, helping global supply chain teams respond faster, reduce manual effort, and run more connected operations. As a Solution Architect – Professional Services, you will play a key role in delivering successful customer implementations by translating business requirements into scalable and efficient solutions within the Shippeo platform. This customer-facing role combines business consulting, solution architecture, and technical configuration to help customers optimize their supply chain operations.

Responsibilities

Coordinate synergistically across 5 cross-functional squads; Lead customer workshops to understand complex business processes and gather structural requirements; Build and configure the platform using no-code capabilities; Orchestrate the customer’s technical journey from pre-sales scoping to configuration, build, and final engineering handover; Manage project timelines and task structures independently; Partner with QA teams to orchestrate successful User Acceptance Testing and hypercare go-live activities; Turn real-world configuration challenges into feedback loops with Product and Engineering teams

Requirements

3+ years as a Solution Architect, Functional Consultant, or in a similar customer-facing implementation role within enterprise SaaS; Proven capability in core system design, with an intuitive knack for navigating complex software architectures; Strong hands-on experience with SAP Business Technology Platform (BTP) or complex SAP configuration environments (such as SD, MM, TM, EWM), which serves as a highly relevant proxy for mastering our architecture; A highly autonomous, self-directed professional who thrives in managing difficult customer conversations, balancing stakeholder expectations with resilience and care; Professional fluency in English (written and verbal) is mandatory

Nice to have

Familiarity with Supply Chain, Freight Forwarding, Transportation Management Systems (TMS), or Warehouse Management Systems (WMS); Basic familiarity with SQL, JSON, XML, or workflow scripting tools; Experience working with Agile delivery practices and tools like Jira

Benefits

Meaningful work with real-world impact in global supply chains; Diverse, inclusive, and international team; Culture of transparency, feedback, and continuous learning; Opportunities for growth, internal mobility, and professional development; Hybrid work model and flexible policies