Solution Engineer, APAC

We are on a mission to make humans the strongest security layer. At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. We are looking for our first Solution Engineer in APAC to be the technical backbone of our regional customer journey. Being the "first boots on the ground" in Singapore, you will lead the technical charge in moving our APAC operations closer to our customers.

Responsibilities

Own the technical customer lifecycle: drive technical discovery, lead evaluations and POCs, and help drive technically complex implementation projects together with the onboarding team; Build and test customer integrations using the Hoxhunt GraphQL API to connect with SIEM/SOAR/ITSM platforms, webhooks, and reporting; In complex cases, set up and troubleshoot simulation deliverability by managing allowlisting, header analysis, quarantine, and gateway bypass rules (M365, Google Workspace, Proofpoint, Mimecast); Lead architecture, security, and permission reviews with customer stakeholders, acting as their trusted technical advisor; Reproduce customer-reported issues, perform root cause analysis independently, write clear bug reports with impact analysis, and hand off to development teams; Support renewals, help mitigate churn risk, and assist with upsell opportunities; Complete security questionnaires, RFPs, and vendor assessments with sales and compliance teams; Participate in customer kickoffs, check-ins, and ongoing technical engagement throughout the post-sales lifecycle

Requirements

7 or more years of relevant experience in Solution Engineering, Sales Engineering, Solutions Architecture, Technical Consulting, or a comparable customer-facing technical role; Meaningful experience operating across the entire customer lifecycle (pre-sales and post-sales); Significant experience personally supporting large, technically complex enterprise organizations and investigating technical problems directly (logs, headers, API responses, permissions); Strong experience designing and implementing technical integrations in complex environments (APIs, automation workflows, authentication, data flows); Foundational knowledge of how mail flows within M365, on-premises Exchange, and Google Workspace environments; Working knowledge of SIEM/SOAR ecosystems and how security platforms fit into a customer's broader IT architecture; A "hacker mindset" to investigate and solve problems independently, document solutions clearly, and know when to pull in the global team; Strong commercial awareness and the ability to translate complex technical concepts into clear business outcomes for a CISO or business leader; Comfort operating in a startup or scale-up environment where regional processes are still being built; Right to work in Singapore

Nice to have

Experience with Microsoft Sentinel, Splunk, XSOAR, or comparable platforms; Foundational knowledge of Identity and Access Management (Entra ID, Okta, SailPoint, SSO, SCIM) and GraphQL; Background in cybersecurity SaaS, security operations workflows, or human risk management; Speak Mandarin or Malay in addition to English

Benefits

Extensive healthcare with other benefits; Beautiful office in Singapore; Authentic trust and autonomy, with a culture free of micromanagement