Solutions Consultant - Malaysia

We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Experience team as a Solutions Consultant based in Malaysia covering the METNA & APAC region. The Scale Team at Immersive is a high-velocity engine that serves a large volume of customers and prospects through a fast, repeatable, digitally-led motion. As a Solution Consultant on the Scale Team, you'll own technical pre-sales and the first two months of onboarding across many accounts, and deliver one-to-many enablement that gets customers to value quickly and supports their migration to the Immersive One Core platform.

Responsibilities

Deliver product demonstrations built on the qualification Sales has completed, tailored quickly to the prospect's use case; Rank solution fit (Green / Yellow / Red / NA) to steer where Sales invests their time; Set up and run in-platform free trials, with one or two coaching sessions; Answer technical questions and flag obvious blockers early; Maintain strong working knowledge of the Immersive platform and competitor technologies; Run kick-off sessions and deliver a contained onboarding within a strict two-month window; Provide light-touch integration guidance; Run month-one and month-two check-in and coaching sessions; Deliver one-to-many activities — webinars, workshops, and Cyber Digital Bootcamps; Support the phased migration of Standard customers to Immersive One Core; Re-engage on expansion when a signal appears; Partner closely with Inside Sales Reps and Customer Operations; Serve as the voice of the customer to product, content, and engineering teams; Stay informed of evolving threats, AI, trends, and new technologies

Requirements

Experience working within cybersecurity is essential; 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role; Comfortable working at high volume and pace, running repeatable motions across many accounts and keeping engagements within tight time boxes; Confident presenter to both technical and non-technical audiences, including one-to-many formats such as webinars and bootcamps; Able to qualify and prioritise quickly, and to communicate technical concepts in a clear, jargon-free way; Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development); Knowledge of information security concepts, domains, compliance, and standards; Experience delivering onboarding, enablement, or one-to-many sessions at scale; Familiarity with product-led growth (PLG) or digitally-led customer motions

Nice to have

Ideally in a SaaS or cybersecurity environment; Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments would be useful but not essential

Benefits

Time off, flexible and remote working; 25 days annual leave + 2 volunteering days and birthday half day; Enhanced parental leave, mindfulness groups, critical illness cover; Career and learning development through the platform and 'Learn Anything' fund; Share options, sales incentives and Recognition & Rewards; Flexible working options (flexible start and finish times, reduced hours, job share, remote working); Monthly socials and sports clubs; Remote position with bi-annual meetups in EMEA HQ and regular in-person in region