Solutions Engineer, EMEA

As a Solutions Engineer at Iru, you will serve as a technical advisor and subject matter expert on device management for our prospects, internal teams and our growing customer base. Acting as a trusted resource, you'll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Iru's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Iru's value, and foster long-term relationships. This is an hybrid position in our London office 3 days a week (Tuesday - Thursday).

Responsibilities

Consult and Educate: Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges; Collaborate Cross-Functionally: Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding, and develop and refine resources such as scripts, API examples, documentation, and training materials; Advise and Troubleshoot: Serve as a second- and third-level escalation point for technical issues and work directly with Support to identify, investigate, and resolve complex technical cases; Influence Product Direction: Act as the customer's voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams and help shape the product roadmap; Drive Continuous Improvement: Assist in refining internal processes and onboarding experiences for prospects that turn into customers, provide guidance on best practices, and enhance Iru's technical resources; Maintain Technical Mastery: Stay current on platform developments, MDM standards, and ecosystem integrations, and handle inquiries from networking and directory services to security and SSO integrations

Requirements

3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services); Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books; Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows; Excellent verbal and written communication, able to explain complex technical topics in a clear, relatable, and concise manner; Strong emotional intelligence and the ability to tailor communication styles; Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality; A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning

Benefits

Competitive salary; Hybrid work environment (3 days in office per week); 100% private healthcare coverage reimbursement for individual and dependents; HealthShield Cash Plan; Nursery Salary Sacrifice Scheme; Workplace Pension (Employer 4%/ Employee 5% of gross salary); 20 days PTO; Equity for full-time employees; Iru Wellness Week off first week in July; Up to 16 weeks paid leave for new parents; Paid Family and Medical Leave; Modern Health - Mental Health Benefits - Individual and Dependents; Fertility benefits; Working Advantage Employee Discounts; Gym membership; In-office lunch stipend provided; Exciting opportunities for career growth