Solutions Engineer, Implementation & Delivery | Housing

We're looking for a Solutions Engineer to join our pre-sales and implementation team: someone who thrives at the intersection of technical depth, strategic thinking, and customer obsession. This is not a support role. You'll be embedded in our most complex, high-value enterprise engagements, partnering alongside Engagement Managers and Customer Success Managers to architect, configure, and activate EliseAI's platform for our most strategic customers. You'll own the technical work stream from pre-sales through go-live, ensuring every customer is set up for long-term success from day one. The ideal candidate has worn multiple hats (Implementation Engineer, Technical Account Manager, Product Generalist) and brings a rare combination of hands-on technical ability, cross-vertical curiosity, and a genuine passion for making customers successful.

Responsibilities

Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live; Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers; Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans; Configure and activate EliseAI's platform to match the unique operational needs of each customer, applying deep product knowledge across housing verticals; Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes; Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases; Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering; Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team; Proactively identify risks in customer deployments and take initiative to resolve them before they escalate

Requirements

3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role; Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment; Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms; Excellent communicator and relationship builder: able to translate technical complexity into clear, confident language for both technical and non-technical stakeholders; Strategically minded with strong customer instincts: you don't just implement; you advise, consult, and advocate for what will actually work; Highly cross-functional: experienced working across Sales, CS, Product, and Engineering with a collaborative, no-ego approach; Vertically curious: eager to develop deep expertise across multiple customer segments and become a go-to resource for product knowledge; Organized and accountable: capable of managing multiple high-stakes implementations simultaneously without dropping the ball; Customer-first mentality: you measure your success by your customers' outcomes; Willingness to work on-site at our office 4–5 days per week

Nice to have

SQL proficiency; Familiarity with BI tools (e.g., Looker, Tableau); Experience in a SaaS or AI/ML-driven product environment

Benefits

Equity in the company; Medical, Dental, and Vision premiums covered at 100%; Fully paid parental leave; Commuter benefits; 401k benefits; Fitness & home services stipend; Fully stocked kitchen with all meals covered in the office; Unlimited vacation and paid holidays; Relocation packages covered