Spa Coordinator Keyholder

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

Responsibilities

Perform all front desk and guest service duties at an advanced level; Serve as Manager on Duty, overseeing appointment flow and daily operations; Resolve guest complaints and escalate when appropriate; Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation; Support new hire training; Recommend services, upgrades, and retail products to guests

Requirements

3-5 years of front desk, guest services, or hospitality/retail experience; Demonstrated leadership or keyholder experience; Strong decision-making and conflict-resolution skills; Flexible availability including evenings and weekends

Benefits

Free food & snacks; Free uniforms; Health insurance; Paid time off; Training & development; Vision insurance; Wellness resources; 401(k); Bonus based on performance; Company parties; Competitive salary; Dental insurance; Employee discounts; Flexible schedule; Competitive hourly pay plus monthly performance bonuses; 5% retail commission with tiered bonus incentives; A defined path toward Assistant Manager and Management GEM roles; Complimentary and discounted spa services; Ongoing leadership training and mentorship