Spa Experience Coordinator

Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Spa Experience Coordinator

Fairmont Century Plaza | Los Angeles, CA | Part-Time | Permanent

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. For many guests at Fairmont Century Plaza, the most memorable part of their stay starts with a single call to our spa.

As a Spa Experience Coordinator, you'll be that first point of welcome. You'll guide guests to the right treatments, arrange their visit down to the smallest detail, and make sure they leave more relaxed than when they arrived. If you love hospitality, wellness and making people feel cared for, we'd love to meet you.

What you will be doing

Reporting to the Assistant Director of Spa, responsibilities and essential job functions include but are not limited to the following:

Curate the journey

Book, modify and cancel spa, fitness and wellness appointments in Book4Time with speed and accuracy.

Care beyond the expected

Respond quickly to guest requests and concerns, take the right action, and follow up to make sure the guest is happy.

Responsibilities

Greet guests warmly and manage smooth, timely check-ins and check-outs.; Answer phone, email and in-person inquiries from hotel guests, local clients and future visitors with professionalism and care.; Share thorough, confident knowledge of every treatment, service and spa offering, helping each guest find their perfect experience.; Recommend additional treatments and create personalized itineraries for spa and hotel guests.; Coordinate group spa reservations, special events and departmental projects.; Reconfirm every booking and sale in detail so each visit runs without a hitch.; Give special attention to guests with unique needs or those whose experience needs recovery.; Share guest needs and concerns with the Spa Manager or Manager on Duty.; Handle payments and cash accurately.; Take part in all department meetings and trainings to keep growing your knowledge and skills.

Requirements

Previous experience in a luxury spa, hotel front desk or guest-facing role is preferred; Experience with Book4Time or a similar booking system is an asset; Warm, polished presence that reflects a positive, healthy lifestyle; Strong interpersonal skills and a genuine guest-service mindset; Calm and solution-focused in busy or challenging moments; Skilled at multitasking and managing your time well; Comfortable with computers, cash handling and basic accounting; Flexible availability, including evenings, weekends and holidays

Benefits

Pay Range: $34.79 per hour; Discounted hotel rooms and food & beverage rates at our sister properties around the globe; Learning programs through our Academies to help you grow and perform at your full potential; Opportunity to develop your career within Century Plaza and across the world; The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH; [Health benefits, 401(k), spa discounts, complimentary meals, other perks]