Spa Supervisor

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

Responsibilities

Supervise coordinators, spa attendants, retail, environment; Handle and resolve guest complaints and service issues; Hold pre-shift meetings (stand-ups) to communicate daily priorities, updates, and expectations; Train new and existing coordinators on treatments, retail products, and sales techniques; Create schedules for coordinators and attendants based on forecasted occupancy; manage time-off requests and cover callouts as needed; Monitor and approve timekeeping and time sheets; Act as a liaison between management and staff; communicate goals, updates, and expectations to the team; Foster a positive team environment and support a strong workplace culture; Document staff attendance, guest complaints, and performance concerns and report to management; Complete monthly inventory and ordering checklists; Ensure retail products are accurately priced, stocked, and visually engaging; Track sales performance and generate reports on retail and services; Prepare weekly incentive and commission reports for payroll; Coordinate group bookings and special requests; Support Spa Manager with completing 90-day and annual associate reviews; Assist with facility maintenance coordination and follow-up; Maintain a thorough understanding of all spa services and treatments; Identify opportunities to improve service performance and team efficiency; Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms; Ensure completion of daily checklists and update procedures as needed; Anticipate guest needs and address them proactively; Enforce company policies, safety procedures, and service standards; Ensure associates complete required certifications and trainings; Ensure associates have proper supplies, equipment, and uniforms; Support achievement of sales and service goals

Requirements

Minimum 2 years of customer service experience required; Strong sales aptitude with the ability to generate revenue and upsell services; Flexible schedule, including weekends, holidays, mornings, and evenings as needed; Current CPR certification or ability to obtain; Working knowledge of Microsoft Word, Excel, and Outlook; Excellent interpersonal, communication, and listening skills with both guests and team members; Strong multitasking ability and attention to detail; Knowledge of scheduling, time management, and basic operational logistics; Strong analytical and problem-solving skills with the ability to perform under pressure; High school diploma or equivalent required; Demonstrate ability to maintain a high level of output without sacrificing quality; Able to demonstrate and maintain consistent and efficient performance; Able to accomplish projects in a timely manner; Ability to communicate effectively verbally and in writing; Able to use general guidelines and references; Demonstrates the ability to identify, analyze, and solve problems. Will require some guidance or clarification.

Nice to have

Minimum 1 year of lead or supervisory experience preferred; Previous spa or hospitality experience preferred; Proficiency in spa booking and management software (e.g., SpaSoft) preferred; Experience with retail purchasing and inventory management preferred

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Full benefit package and perks listed at skamania.com/careers