Specialist, Data and Development Operations

The Specialist, Data and Development Operations is an on-site role that supports Farm Sanctuary's fundraising efforts by maintaining accurate donor data, producing reliable reports, and ensuring the timely and accurate processing of gifts. This role combines strong data management and Salesforce reporting skills with day-to-day development operations, including gift processing, donor record maintenance, and process improvement. Working closely with Development, Finance, and Technology, the Specialist helps strengthen data integrity, streamline workflows, and improve the team's ability to access and use information to support fundraising and donor engagement.

Responsibilities

Coordinate mail processing, sorting and distributing all incoming mail and packages; Perform routine logistical offsite tasks in Watkins Glen and surrounding area including banking and mail pickup; Field all general inquiries to Farm Sanctuary's primary office, including incoming calls, voicemails, and emails, and assist office visitors; Process incoming donations, including checks, credit cards, and online gifts, ensuring accurate and timely entry into the CRM and applicable financial systems; Prepare and maintain donation batches and supporting documentation in accordance with established procedures; Ensure gifts are accurately coded, allocated, and recorded according to established Development and Finance protocols in a timely manner; Coordinate with Finance on deposits, reconciliations, discrepancies, and other issues related to gift processing; Support duplicate record identification and resolution in the CRM; Maintain accurate supporter records, including contact information, preferences, affiliations, and other relevant data; Process updates received from Development staff and other internal sources, ensuring changes are accurately reflected in the appropriate systems; Support imports, exports, and data transfers between the CRM and other data generating systems, following established procedures and quality control practices; Manage the matching gift and workplace giving program, including downloading reports from various platforms and recording the data into the CRM; Respond to internal requests for donor information, lists, data updates, and operational support in a timely and professional manner

Requirements

Ideally 2 to 4 years of experience in CRM donor database work; Effective verbal and written interpersonal communications skills; Ability to display sensitivity, tact and responsiveness with constituents, staff, management, especially with confidential information; Efficient organizational skills and attention to detail; Ability to work in a dynamic environment, handling varied tasks simultaneously while meeting multiple and competing deadlines; Adept technological skills including willingness to learn new platforms as needed; Intermediate proficiency with spreadsheet and document creation software required; Resourcefulness and effective problem solving skills; Poise and fluent adaptability to unexpected situations and developments; Valid driver's license is required and must meet insurability standards for company vehicle access; Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally; Must be able to communicate effectively in person, by telephone, video conferencing, and other electronic communication methods; Close visual acuity is required to perform activities such as reading reports, analyzing data, and viewing computer terminals

Nice to have

Database experience preferred; Familiarity with Farm Sanctuary programs; Willingness to commit to Farm Sanctuary's values of compassion, understanding, integrity, transformation, and freedom; Open to learning about and putting into practice the ideals of equity and social justice

Benefits

13 paid holidays; generous paid time off; health, dental, vision, and life insurance; 403(b) plan; flexible spending accounts; long-term disability insurance; free access to the CALM meditation app; access to the Nivati wellness platform