Sr Account Manager, AMER

Customer.io is looking for a Senior Account Manager to join the AMER team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. This role is open to US candidates only.

Responsibilities

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation; Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly; Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology; Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor; Partner closely with Customer Success on account health and with Sales on expansion deals; Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Requirements

5+ years in a Sr Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number; Experience managing $5m ARR, predominantly in the MM space; Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation; A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own; Comfortable pulling usage data, tracking health scores, and building your own dashboards; Strong communicator — clear and persuasive with both technical and non-technical stakeholders; Based in AMER; Open to US candidates only

Benefits

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget