Sr Account Representative

SUMMARY: The Senior Account Representative focuses on large customers and is responsible for expanding relationships with existing customers by up-selling and cross-selling. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. JOB DUTIES: Increases revenue and profitability through generation of new business and further development of existing accounts; Generates new leads by networking, cold calling, researching various directories and internet sites; Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction; Understands complex requirements from customers for preparation of customized quoting; Delivers effective sales presentations and ensures technical requirements are met; Assists with on-site troubleshooting of customers' concerns; Works with and coordinates vendor resources to build relationships and support sales; Performs other duties as assigned.

Responsibilities

Expanding relationships with existing customers by up-selling and cross-selling; Fostering customer satisfaction by maintaining customer contact and managing customer expectations; Increases revenue and profitability through generation of new business and further development of existing accounts; Generates new leads by networking, cold calling, researching various directories and internet sites; Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction; Understands complex requirements from customers for preparation of customized quoting; Delivers effective sales presentations and ensures technical requirements are met; Assists with on-site troubleshooting of customers' concerns; Works with and coordinates vendor resources to build relationships and support sales; Performs other duties as assigned

Requirements

Typically requires a bachelor's degree and seven (7) or more years of experience or an equivalent combination; Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products; Excellent written and verbal communication skills; A proficient understanding of key sales principles and best practices; Ability to influence customers, while maintaining healthy relationships; Ability to take initiative and work with limited direction; Ability to multitask and manage time well; Ability to use Microsoft Office; Valid driver's license required; Travel required; May be required to be on-call nights or weekends, depending on need

Benefits

healthcare coverage; 401(k); tuition reimbursement; vacation; sick pay; holiday pay