Sr. Field Performance Technician

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and Branch Manager to allocate labor resources to service and warranty projects; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance KPIs including turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits

Requirements

1 - 3 years of previous field construction or solar experience required; High School diploma required; Must maintain a clean driving record with the ability to pass a driving background check; Must be 21 years of age and possess a valid driver's license; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge with working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate, understanding of interconnection activities and basic construction principles; Adheres to company safety policies and procedures including ability to identify and report safety hazards and encourage others to work safely; Ability to establish rapport, build relationships and loyalty with external and internal customers; Proven ability to meet deadlines and key metrics and work independently in a fast paced, team based environment; Solid logical decision making and troubleshooting skills with the ability to problem solve and escalate issues; Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance; Ability to work on rooftops with various angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance; Ability to climb ladders; Ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity; Ability to utilize hand functions requiring fine motor skills; Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other PPE; Ability to work and maintain balance on roofs and areas of height; Ability to work in the sun and possibly low light conditions; Ability to walk on rafters, roof tiles, and roof shingles without damage; Ability to distinguish colors such as red, black, yellow, white, green; Ability to work in confined spaces such as attics, basements, and crawl spaces; Ability to hear verbal commands and warnings; Ability to work with chemicals using appropriate protections

Nice to have

PV design or PV electrical experience is preferred; Valid state or local Electrical Journeyman certification or license preferred

Benefits

Power+ program to invest in your skills; Cross-training across different teams; Versatility helps limit reduced hours and enhances job security