Sr Logistics Manager, Americas Retail Operations

Oura is looking for a Senior Logistics Manager, Americas Retail Operations to act as the definitive leader for all things retail logistics within the Americas. In this role, you will lead a team of 2 direct reports and take full scope ownership of both sustaining/optimizing our current retail footprint and executing flawless new retailer launches. You will own the performance metrics, drive cost-down strategies, and act as the vital bridge between retail operations, 3PL partners, and our internal Trade and Logistics teams. This is a hybrid role onsite 2-3x per week in SF.

Responsibilities

Act as the primary logistics operational lead for all Americas retail channels, ensuring existing accounts are optimized while seamlessly onboarding the 6 new retailers in our pipeline; Evaluate complex new retailer routing guides and technical requirements, setting up our 3PL partners successfully to execute error-free launches; Enforce strict compliance across routing guides, packaging/labeling mandates, and technical EDI readiness to protect brand reputation and delivery standards; Drive operational efficiency to systematically accelerate fulfillment speed and shorten PO-to-delivery timeframes across the Americas; Run sophisticated cost analyses across both Prepaid and Collect freight models to determine the most profitable distribution path forward and map out our true cost-to-serve; Create, implement, and own an end-to-end chargeback deduction and dispute process to rigorously defend company margins against retail penalties; Identify, analyze, and execute aggressive logistics cost-down initiatives to reduce total retail cost-per-unit; Own all retail KPI reporting and performance analysis, turning operational data into actionable supply chain improvements; Serve as the definitive cross-functional voice for logistics, partnering closely with Sales and Account Management during commercial expansion discussions to ensure supply chain readiness; Collaborate closely with internal Trade Compliance and Global Logistics teams to design and align the warehouse and distribution networks needed to support further expansions into Canada and LATAM; Partner with technical and IT teams to automate manual tracking workflows, reduce data errors, and enhance real-time end-to-end shipment visibility; Directly manage, train, and mentor a dedicated team of two current logistics reports, fostering their professional development; Define the long-term operational blueprint, scaling strategy, and structure for what the Americas retail logistics team looks like down the line

Requirements

7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management experience within a product-shipping industry (e.g., CPG, Consumer Electronics, Apparel); Deep technical expertise in retail compliance and chargeback management, with a proven track record of analyzing routing guides, managing EDI setups, and building systematic processes to audit and dispute retailer deductions; Strong financial and operational analytical skills, specifically experienced in running freight cost-to-serve models, evaluating Prepaid vs. Collect structures, and optimizing PO-to-delivery cycle times; Collaborative network experience, with a background working closely alongside internal Trade Compliance and Global Logistics teams to support retail fulfillment nodes (exposure to Canada/LATAM distribution a plus); Exceptional cross-functional communication and influence, with the ability to confidently act as the "voice of logistics" to sales teams, corporate leadership, and external 3PL partners; High data literacy and a continuous-improvement mindset, capable of translating complex logistics data into actionable workflow automation and aggressive cost-down strategies

Nice to have

Exposure to Canada/LATAM distribution

Benefits

Competitive salary and equity packages; Health, dental, vision insurance, and mental health resources; An Oura Ring of your own plus employee discounts for friends & family; 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off; Paid sick leave and parental leave