Sr. Manager, Digital Product - Partner Channel Scheduling

We are looking for a dynamic, passionate, and experienced Sr. Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. This role will own Signify's partner channel scheduling product roadmap, building capabilities that let external partners schedule In-Home Evaluations (IHEs) for members while they sign up for health plans or activate benefits. The role reports to the Lead Director of Scheduling and Planning Excellence. Remote position in the US with some travel required.

Responsibilities

Define and execute the product strategy for partner channel scheduling across agent-assisted and self-scheduling capabilities; Expand partner scheduling APIs to support full appointment management, including booking, cancellations, and rescheduling; Extend agent-assisted scheduling to PBM and health plan call centers; Define and launch an embeddable scheduling SDK with an SSO hand-off, then package it as a reusable toolkit; Support smaller-volume partners using Signify's self-service scheduling page, including partner onboarding and self-serve rescheduling, and identify when volume justifies a deeper integration; Partner with engineering, analytics, operations, and client success to keep every integration on one shared scheduling platform; Communicate complex concepts to influence leadership, peers, partners, and stakeholders; Proactively identify user, partner, or business needs and recommend innovative solutions; Develop a clear vision and short- and long-term roadmap with measurable milestones; Observe and interview users, including brokers, call center reps, partner product teams, and members, to define problem statements; Coordinate dependencies, communicate timelines, and manage expectations across internal teams, partners, and health plan clients; Develop and measure KPIs for partner pitch rate, booking rate, completed visit rate, incremental completed visits, and time to onboard a new partner; Understand the healthcare industry and the Medicare Advantage distribution ecosystem

Requirements

7 or more years of professional experience including 5 years of product experience; Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable products, including APIs or integrations used by external partners; A strong track record of delivering products and ensuring customer and partner success; 5 to 7 years stakeholder management experience, including articulating organizational value to executives using data, KPIs, or expected financial results; Prior performance improvement or program management experience; 2 or more years' experience working directly with external partners or clients to align scope, technical requirements, timelines, and success metrics; 2 or more years of experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps; 5 or more years of experience collecting, analyzing, and summarizing data from disparate sources, with knowledge of SQL and Python; Experience working in ambiguous, fast-paced, or '0-to-1' product environments, establishing product processes, setting KPIs, and driving delivery with minimal oversight; Bachelor's degree required/specialized training/relevant professional qualification

Nice to have

Experience building platform, API, or SDK products consumed by external partners or developers (B2B2C), including partner onboarding, versioning, and developer documentation; Experience delivering embedded or white-label experiences inside third-party apps or portals, including identity hand-offs such as SSO (SAML/OAuth) and member identity matching; Experience building scheduling, booking, or marketplace products, including the full appointment lifecycle and its impact on completion rates; Familiarity with Medicare Advantage distribution channels such as broker enrollment platforms, supplemental benefits / OTC and flex card platforms, or PBM and health plan call centers; Prior experience working within complex, highly regulated industries (e.g., US healthcare, logistics, or finance) with proven ability to navigate compliance, regulatory, or multi-stakeholder constraints; Track record of standing up a new capability with a dedicated team and transitioning it to a core platform team for long-term ownership, using configuration-driven patterns

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources based on eligibility; Eligibility for CVS Health bonus, commission, or short-term incentive program; Award target in the company's equity award program