Sr. Payer Customer Success Manager

PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to some of the nation's leading healthcare organizations. This role is responsible for managing complex enterprise relationships across payers. This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.

Responsibilities

Serve as the primary strategic advisor for a portfolio of enterprise payer customers; Manage complex enterprise relationships across payers; Act as a trusted executive partner to senior healthcare leaders; Help customers achieve strategic, operational, financial, and clinical outcomes through adoption and optimization of PointClickCare solutions; Drive measurable value realization across large enterprise accounts

Requirements

Direct, hands-on payer experience; Enterprise customer success expertise; Deep healthcare domain knowledge; Demonstrated ability to navigate highly matrixed healthcare organizations at the executive level; Comfortable engaging C-suite stakeholders and influencing strategic decisions; Direct experience working within or alongside payers or payer-provider risk arrangements (required)

Nice to have

Experience supporting value-based care initiatives; Experience with population health programs; Experience with care coordination strategies; Experience with payer-provider collaboration models; Knowledge of post-acute care workflows; Knowledge of Skilled Nursing Facilities (SNFs); Knowledge of transitions of care