Sr Practice Manager

The Senior Practice Manager oversees the operational components of the Golisano Children's Pediatric Practice (GCPP), a safety net and designated Patient-Centered Medical Home practice caring for over 15,000 pediatric patients utilizing a multi-disciplinary team-based care model. In this capacity the Senior Practice Manager provides operational leadership, oversight and financial management for the practice, ensuring high quality, patient-centered pediatric care while optimizing workflows, staff engagement and financial sustainability.

Responsibilities

Provides operational leadership, oversight and financial management for the Golisano Children's Pediatric Practice (GCPP); Supervises, coordinates and monitors the work activity of employees; Develops goals and objectives and collaborates on preparation of annual budgets; Runs reports and monitors clinical and operational data, including scheduling, utilization, visit volumes and no-show rates; Establishes and maintains an efficient and responsive patient flow system; Prepares weekly staff schedules; Manages front end staff; Works collaboratively with providers and scheduler builder on provider templates; Serves as point person for patient advocacy and managing patient complaints; Accesses and interprets Press Ganey patient satisfaction survey data; Responsible for recruiting, hiring, training, evaluating and managing staff; Conducts employee performance appraisals and oversees performance management and corrective discipline; Serves as timekeeper for staff; Monitors charge reconciliation and billing/coding trends; Provides input for annual and capital budgets; Develops cost reduction and expense management initiatives; Oversees supply and IT equipment inventory; Oversees completion and submission of quality reports; Ensures compliance with standards, HIPAA, OSHA, and JCAHO policies; Develops and trains emergency and disaster planning protocols; Acts as liaison with facilities, environmental services and Information Technology; May serve as eRecord superuser; Other duties as assigned

Requirements

Associate's degree preferably with coursework in business administration or health care administration, and 3 years administrative experience required; 2 years management experience in healthcare required; or equivalent combination of education and experience; Electronic Medical Record (EMR) skills with expert proficiency in all aspects, including Master Scheduling and Billing knowledge required; Advanced knowledge of medical practices, terminology, and reimbursement policies required; Intermediate Microsoft Outlook email skills (open new, to, cc, send) required; Intermediate electronic filing skills (name a file, save file, save as) required; Advanced typing skills required; Advanced proficiency with Microsoft Word and Excel required; Travel to office sites required

Nice to have

Bachelor's degree preferred; Notary License within 1 year preferred