Sr Product Manager I

As the In-Market Product Manager for LATAM & Puerto Rico, you will be the voice of regional customers and end users within Axon’s global Product organisation. You will lead product discovery and help shape the strategy, roadmap and delivery of software-led solutions across the region, with a particular focus on our Digital Evidence Management platform and connected device ecosystem. This is an end-to-end Product Management role. You will build a deep understanding of the public-safety environments, user workflows and customer needs across LATAM and Puerto Rico; identify and validate the highest-impact problems to solve; and partner with global Product, Design and Engineering teams through discovery, delivery, launch, adoption and iteration.

Responsibilities

Own customer and user discovery: Develop a deep understanding of public-safety agencies, administrators and frontline users across LATAM and Puerto Rico. Conduct customer conversations, workflow observation and Voice of Customer research to identify, validate and prioritise meaningful problems; Champion user-centred product development: Represent the needs of end users throughout the product lifecycle. Ensure product decisions are grounded in customer insight, operational realities, usability and desired outcomes; Shape regional product strategy and roadmaps: Partner with global Product leadership to identify opportunities, prioritise initiatives and influence roadmaps for Axon’s SaaS, cloud and connected-product portfolio across LATAM and Puerto Rico; Translate insight into clear product direction: Turn customer needs, regional requirements and local constraints into well-defined problem statements, product briefs, user stories, requirements and prioritised initiatives for Product, Design and Engineering teams; Lead end-to-end product delivery: Support localised features and product iterations from discovery and validation through definition, development, launch, measurement and continuous improvement. Monitor adoption, user feedback and product performance to inform future investment decisions; Represent regional requirements globally: Bring the realities of LATAM and Puerto Rico into global product planning, including differences in infrastructure, connectivity, procurement models, regulations, language and operational practices; Partner cross-functionally: Work closely with Product Managers, Product Designers, Engineers, Sales, Customer Success, Legal and other stakeholders to balance user needs, commercial priorities, technical feasibility and product strategy; Bridge Sales and Product: Bring structure and clarity to fast-moving, multi-country opportunities. Help ensure customer commitments, product positioning and proposed solutions align with Axon’s roadmap and delivery capability; Support tender and procurement success: Engage early in regional tenders, RFPs and procurement processes. Shape requirements, provide product expertise and support proposal strategy for high-impact opportunities; Drive product adoption and value realisation: Partner with Sales and Customer Success to support successful product launches, customer enablement and long-term adoption across the region; Champion Axon’s ecosystem: Articulate how Axon’s connected, cloud-first ecosystem—from body-worn cameras and devices to Digital Evidence Management software—can improve public-safety outcomes.

Requirements

6+ years of Product Management experience in a SaaS, cloud software, enterprise software or technology-product environment; Demonstrable experience owning or contributing to the full end-to-end product lifecycle: customer discovery, problem definition, prioritisation, delivery, launch, adoption measurement and ongoing iteration; Experience building, launching and scaling digital software products or features, ideally from early discovery or 0-to-1 development through to market adoption; Proven experience working directly with customers and end users, translating field insight and operational workflows into clear product outcomes; Experience partnering closely with Engineering and Product Design teams in an agile product-development environment; Ability to define product requirements, product briefs, user stories and prioritised backlogs that enable distributed teams to build valuable, scalable solutions; Experience engaging senior stakeholders in complex, cross-functional and international environments; User-centred Product Management: You start with customer and end-user problems, use research and evidence to validate opportunities, and advocate for simple, intuitive product experiences; Strong product and technical judgement: You can translate complex user and market needs into actionable product direction, make informed trade-offs and balance usability, business priorities, regulatory requirements and technical feasibility; Product discovery and delivery: You are confident running discovery, defining problems and value propositions, shaping requirements and working directly with Engineers and Designers to deliver high-quality products end to end; Strategic problem-solving: You bring structure to ambiguity, identify high-impact opportunities and drive alignment across diverse teams and countries; Regional and commercial awareness: You understand how local market conditions, customer needs, procurement processes and commercial opportunities should inform—but not fragment—a scalable global product strategy; Technical fluency: You can understand and communicate the value of cloud software, SaaS platforms, integrations and connected-device ecosystems without needing to be an Engineer; Clear communication: You communicate with precision and influence, turning complex customer, technical and market information into clear, actionable narratives for different audiences; Execution focus: You bring rigour to prioritisation, stakeholder alignment, dependency management, documentation and follow-through across distributed teams; Adaptability and resilience: You thrive in a fast-paced, evolving environment and maintain focus through changing market dynamics, customer priorities and regional complexity; Fluency in English and Spanish is required.

Nice to have

Experience supporting enterprise sales opportunities, tenders, RFPs or procurement processes is highly desirable; Experience across both software and connected hardware products is beneficial; Familiarity with SaaS, cloud, IoT, mobile or device-management ecosystems is strongly preferred.

Benefits

Meaningful product impact: Shape products that help public-safety professionals capture, manage and use critical digital evidence; True product ownership: Bring the voice of LATAM and Puerto Rico customers and end users into global product strategy and delivery; Complex, high-impact challenges: Work at the intersection of SaaS, cloud technology, connected devices and public safety across diverse markets; Direct customer engagement: Work closely with high-profile agencies, regional Sales and Customer Success teams, and global Product and Engineering partners; Growth and influence: Your insight, product judgement and initiative will directly influence Axon’s product success and expansion across LATAM and Puerto Rico.