Sr. Product Manager - Practice Experience

Pearly is a high-growth B2B SaaS and payments company serving over 3,000 dental offices across DSOs, groups, and private practices. The Sr. Product Manager will own Practice Experience, the app the practice team works in daily, and the experience around it from onboarding to daily use. The role covers the workflow for managing dental billing, payments, and engagement across single-location offices, multi-location groups and DSOs, and outsourced billing companies. The role is measured on landing new DSOs and practices, time to value, deepening ROI on existing products, and building products with high ROI.

Responsibilities

Own Practice Experience, the app the practice team uses daily, including its workflows and onboarding-to-daily-use experience; Own onboarding, support, and in-product guidance as product surfaces, including time to live for new customers; Own what staff see when a sync breaks or data looks wrong, and reduce recurring support volume at its cause; Improve the daily workflow for finding accounts, understanding balances, and taking action, and automate work where possible; Define what generalizes, what stays configurable, and what not to build across single offices, groups, DSOs, and outsourced billing companies; Run discovery with users and stakeholders, pressure-test builds before release, and drive adoption with Sales, CS, and Implementation

Requirements

7+ years in product management owning a customer-facing app, workflow, or experience product, ideally at a high-growth B2B SaaS company; Outcome-first track record with examples of the metrics owned and their results; Workflow craft for a professional user at single-site and enterprise scale; Experience treating onboarding, activation, and support as product surfaces; Commercial instinct from being close to deals; Technical fluency tilted toward workflow, including data models, SQL, and integration/sync tradeoffs

Nice to have

Experience in dental, healthcare, RCM, or similar; Background in payments, billing, or consumer checkout experiences; Experience with multi-location, multi-tenant, or agency-style customers; Experience building the surface on top of someone else's models or intelligence layer, with a point of view on where autonomy is safe

Benefits

Founding ownership of data and analytics product strategy; Direct executive visibility and a seat in strategic conversations; Equity; Healthcare benefits; Collaborative, small, focused team