Sr Professional Services Strategy & Ops Program Manager

The Moveworks Professional Services team deploys agentic AI for some of the largest enterprises in the world. As we scale delivery across a fast-growing partner ecosystem, we're hiring a Services Delivery Operations Manager to own the day-to-day operational backbone that keeps our implementation and ongoing services engagements running smoothly. This is an individual contributor role with no direct reports — a high-ownership, high-autonomy seat for an operator who can run the machine (PSA administration, staffing, capacity, partner subcontracting, and partner program intake) so that Services leadership can stay focused on broader strategy and scale.

Responsibilities

Administer and optimize Rocketlane PSA, including configuration, project setup, user onboarding, workflow hygiene, closed/won-to-project handoffs, and troubleshooting; Lead services resource management, including staffing, capacity planning, utilization visibility, backlog alignment, and subcontractor needs; Coordinate partner and subcontractor delivery operations from intake through assignment, onboarding, execution tracking, issue resolution, and process improvement; Streamline partner program intake with clear SLAs, clean handoffs, and consistent follow-through; Build operational reporting and delivery insights, including dashboards, scorecards, and exception reports; Improve scalable operating rhythms by partnering with Professional Services, Customer Success, Finance, Sales, and Partner teams

Requirements

Experience applying AI-enabled tools or automation to improve operating workflows, decision support, reporting, or productivity within a services, operations, or customer-facing function; 3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO operations, or a related SaaS delivery operations role; Hands-on proficiency with PSA, CRM, or project delivery systems; Working knowledge of SaaS Professional Services metrics such as utilization, capacity, backlog, attach rate, forecast accuracy, delivery health, and services margin; Background supporting partner-led or subcontracted delivery models, including intake, onboarding, assignment coordination, operational governance, and process improvement; Strong analytical skills with the ability to synthesize data from multiple systems, identify trends, and convert findings into practical recommendations for Services leaders; Process-oriented operator who can design lightweight workflows, document repeatable practices, drive adoption, and iterate quickly as the delivery model evolves; High ownership and sound judgment in ambiguous, fast-moving environments; Clear communicator and trusted cross-functional partner who can align stakeholders around priorities, tradeoffs, and execution plans

Nice to have

Rocketlane experience; Kantata, Certinia/FinancialForce, Salesforce, or comparable platforms

Benefits

Equity (when applicable); Variable/incentive compensation; Health plans, including flexible spending accounts; 401(k) Plan with company match; ESPP; Matching donations; Flexible time away plan; Family leave programs