Sr. Software Engineer (Backend)

The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it. This role is based in our Raleigh office.

Responsibilities

Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments; Production engineering: Write production-ready code and define testing approaches based on risk and system impact; Incident response: Respond quickly when production issues arise in your area; AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition; Technical collaboration: Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions; Continuous improvement: Identify recurring friction points in code, tests, tooling, or process and proactively improve them; Team clarity: Create context that helps the people around you move faster

Requirements

5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment; Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity; Strong proficiency in one or more backend languages, including Go, Java, Python, or C++; Deep understanding of scalable web architecture, API design, and performance optimization; Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases; Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each; Familiarity with safe deployment and rollout patterns, including feature flags and canary releases; Active use of AI tools as part of your software development workflow; Strong communication, collaboration, and cross-functional partnership skills; Bachelor's degree in Computer Science or equivalent experience

Nice to have

Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work; Experience mentoring or leveling up engineers around you through code review or technical documentation; Contributions to shared platform capabilities used across multiple product areas

Benefits

Highly competitive, employer-heavy coverage; $0 premium options; strong 401(k) match; equity; flexible time off