Sr Staff Endpoint Architect

We are seeking an experienced Sr. Staff Endpoint Architect to lead the strategy, architecture, modernization, and engineering of our global Apple and Windows endpoint platforms. This role will serve as a senior technical authority for macOS, Windows, iOS, and iPadOS. A key focus will be enabling the responsible expansion of Mac adoption by evaluating employee personas, business workflows, application compatibility, security requirements, support readiness, cost, and employee experience—not simply providing Macs to more users. The successful candidate will define the future-state endpoint architecture and build secure, scalable, automated, and employee-centered capabilities across the device lifecycle.

Responsibilities

Define the enterprise endpoint strategy, reference architecture, and modernization roadmap across Apple and Windows platforms; Develop a persona-based device strategy aligned with job responsibilities, business workflows, application requirements, security, mobility, and employee experience; Lead assessments of applications, workflows, peripherals, and technical dependencies to identify appropriate Mac and Windows use cases; Develop a data-driven roadmap for expanding Mac adoption across qualified employee personas and business functions; Establish standards for endpoint hardware, operating systems, identity, applications, security, compliance, connectivity, and lifecycle management; Evaluate emerging Apple, Microsoft, digital employee experience, automation, and AI capabilities for enterprise use; Present technical recommendations, investment priorities, risks, and progress to technology and business leadership; Architect and modernize Apple device management using Jamf Pro, Microsoft Intune, Apple Business Manager, Automated Device Enrollment, and Apple management frameworks; Architect Windows management using Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager, Entra ID, and cloud-management technologies; Design secure zero-touch provisioning, application delivery, configuration, compliance, recovery, replacement, and decommissioning experiences for both platforms; Define the appropriate use of Jamf, Intune, Configuration Manager, co-management, and cloud-native management; Establish OS testing, patching, upgrade, enforcement, exception, and vulnerability-response strategies; Architect identity capabilities using Entra ID, Platform SSO, Windows Hello for Business, Conditional Access, passwordless authentication, and certificates; Define endpoint security standards covering FileVault, BitLocker, privileged access, endpoint protection, data protection, recovery keys, local accounts, and device compliance; Engineer scalable application packaging, deployment, updating, and retirement for macOS and Windows; Provide senior technical leadership for complex endpoint, identity, security, application, and management-platform issues; Establish a device eligibility framework for each employee persona and business use case; Maintain cross-platform application catalogs of supported, conditional, incompatible, and remediation-required applications; Partner with application owners and vendors to address compatibility, licensing, authentication, performance, and supportability; Develop solutions for platform-specific dependencies using SaaS alternatives, browser-based applications, modernization, virtualization, Windows 365, Azure Virtual Desktop, or remote application delivery; Lead pilots and phased deployments to validate application readiness, security, supportability, and employee experience; Develop repeatable migration approaches for user data, applications, identity, settings, collaboration tools, and peripherals; Partner with Change Management, Communications, Learning, and Support teams on adoption campaigns, training, and migration guidance; Build an automation-first engineering practice using PowerShell, Bash, Zsh, Python, Microsoft Graph, Jamf APIs, REST APIs, and orchestration platforms; Automate provisioning, application deployment, configuration, compliance, remediation, patching, inventory, reporting, and lifecycle management; Establish source control, peer review, testing, release management, rollback, and documentation standards for endpoint engineering; Use endpoint telemetry and digital employee experience data to proactively identify reliability, performance, compliance, and user-experience issues; Develop self-service and self-healing capabilities that improve productivity and reduce support demand; Explore responsible use of AI and intelligent automation for troubleshooting, compliance analysis, proactive remediation, and endpoint operations; Ensure Global Service Desk and deskside teams are prepared to support Apple and Windows platforms at enterprise scale; Define support models, escalation paths, diagnostic workflows, knowledge requirements, and engineering-to-operations handoffs; Identify recurring incidents and engineer permanent, scalable solutions; Maintain architecture diagrams, engineering standards, technical decisions, operational procedures, and support documentation; Mentor endpoint engineers, lead technical design reviews, and establish consistent engineering practices; Influence cross-functional architecture, security, application, and investment decisions without relying on direct authority

Requirements

10+ years of experience in endpoint engineering, workplace technology, enterprise infrastructure, or related discipline; Extensive experience architecting and supporting Apple and Windows endpoints in a large, complex, or global enterprise; Demonstrated experience leading an endpoint modernization, Mac adoption, cloud-management, or device-transformation initiative; Deep expertise with Jamf Pro and strong experience with Microsoft Intune, Windows Autopilot, and Microsoft Configuration Manager; Hands-on experience with Apple Business Manager, Automated Device Enrollment, and Apple application management; Advanced knowledge of macOS and Windows architecture, security, configuration, deployment, and troubleshooting; Strong experience with Entra ID, Platform SSO, Windows Hello for Business, Conditional Access, certificates, and passwordless authentication; Advanced automation skills using PowerShell and at least one of the following: Bash, Zsh, Python, Microsoft Graph, Jamf APIs, or REST APIs; Experience implementing enterprise security baselines, encryption, endpoint protection, privileged-access controls, and compliance policies; Experience assessing employee personas, business workflows, application compatibility, and device requirements; Strong knowledge of enterprise networking, including Wi-Fi, VPN, DNS, proxies, certificates, and Zero Trust; Ability to translate business requirements into architecture, roadmaps, execution plans, and measurable outcomes; Strong communication, documentation, stakeholder management, and technical leadership skills; Experience developing device standards, total-cost-of-ownership models, technical pilots, migration programs, and employee enablement; Familiarity with AI-assisted endpoint operations and self-healing capabilities

Nice to have

Jamf 300 or Jamf 400 certification; Relevant Microsoft, Apple, security, automation, or enterprise architecture certifications; Experience with Jamf Connect, Jamf Protect, Microsoft Defender for Endpoint, or comparable technologies; Experience with declarative device management, Platform SSO, Windows Autopatch, Windows 365, or Azure Virtual Desktop; Familiarity with AutoPkg, Installomator, PSAppDeployToolkit, or similar tools; Experience with digital employee experience platforms, endpoint telemetry, and proactive remediation; Knowledge of CIS, NIST, ISO 27001, SOC 2, or comparable compliance frameworks

Benefits

Paid vacation time; Paid sick leave; Medical/dental/vision insurance; Life, accident and disability insurance; Tax-advantaged flexible spending and health savings accounts; Employee assistance program; Supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; Tuition reimbursement; Transit; Applause Program; Employee stock purchase plan; WD Savings 401(k) Plan; Eligibility for bonuses under the Short Term Incentive Plan or Sales Incentive Plan; Possible eligibility for Long-Term Incentive (LTI) program and RSU awards