Sr. Supervisor, Facilities Operations, U.S. East (R6094)

Shield AI is seeking a Senior Supervisor, Facilities to lead safe, reliable, and consistent Facilities Operations across an assigned region. This role directly supervises Facilities Coordinators, manages regional service delivery, leads qualifying non-capital facilities projects, and serves as the primary Facilities partner to site and business leadership. This is a hands-on people-leadership role. The Senior Supervisor executes within global and regional standards while applying sound judgment to local conditions. Regional travel is expected at approximately 20%. Availability for occasional early-morning, evening, weekend, or on-call response is required.

Responsibilities

Directly supervise, coach, and develop Facilities Coordinators in the region; Set priorities, delegate work, and establish consistent service expectations; Conduct team meetings, one-on-ones, performance feedback, and workload reviews; Lead day-to-day Facilities Operations across regional sites; Coordinate preventive and corrective maintenance, work orders, building services, and utilities; Serve as the regional Facilities escalation point for outages and service failures; Plan and deliver non-capital regional facilities projects; Participate in commissioning and formal turnover of major capital projects; Direct and coordinate regional vendors, contractors, and service providers; Monitor service quality, scope compliance, cost, and contract performance; Review invoices, track purchase orders, support monthly forecasts, and maintain budget documentation; Partner with Global EH&S and Security to implement safety, security, and compliance requirements; Serve as the principal regional Facilities contact for site leaders and employees; Maintain accurate regional reporting, risk registers, and action registers; Use operating data and root-cause analysis to improve reliability and service quality

Requirements

Bachelor's degree in facilities, business, operations, engineering, construction, communications, or a related field, or an equivalent combination of education and relevant experience; 3+ years of progressive experience across facilities, workplace, office operations, property operations, project coordination, vendor management, or a closely related operating function; Demonstrated leadership of people, projects, vendors, or cross-functional teams through direct supervision, work direction, training, mentoring, project leadership, meeting leadership, or comparable responsibility; Experience supporting multiple sites, a complex campus, or multiple concurrent operational workstreams with competing priorities; Demonstrated ability to plan and deliver workplace improvements, moves, service rollouts, minor facility projects, or related operational initiatives; Experience coordinating vendors or contractors and managing scopes, schedules, service expectations, purchase orders, invoices, or budget documentation; Working knowledge of facility operations and commercial building services, with the ability to learn and apply requirements involving HVAC, electrical, plumbing, fire and life safety, access control, and other building systems; Strong written and verbal communication skills, sound judgment, and the ability to work effectively with employees, technical partners, vendors, and senior site stakeholders; Ability to use work-management, project, collaboration, and reporting tools to maintain accurate records and communicate performance; Ability to work primarily on-site, travel throughout the assigned region, and support planned or unplanned after-hours response when required

Nice to have

Prior experience directly supervising employees or leading a distributed site-services team; Experience in aerospace, defense, advanced manufacturing, engineering, technology, laboratory, aviation, or another mission-critical environment; Experience supporting secure, controlled-access, or classified facilities; ICD 705 familiarity or training is a plus; Experience with a computerized maintenance management system, integrated workplace management system, building management system, or comparable facilities platform; Experience supporting facility openings, expansions, relocations, construction coordination, commissioning, or operational turnover; Familiarity with OSHA requirements, contractor-safety practices, emergency response, and corrective-action management; CFM, FMP, SFP, OSHA 30, LEED, project-management, or another relevant professional credential

Benefits

Bonus; Equity; Benefits for full-time regular employees; Temporary benefits package for temporary employees (applicable after 60 days of employment)