Sr. Technical Program/Project Manager

We are looking for an experienced Sr. Technical Program/Project Manager who will take a leadership role in the management of key internal and external programs and projects, driving product development and large customer implementation objectives to achieve corporate goals. The successful candidate will be positive, energetic, determined, have an adaptable personality as well as the ability to inspire and influence with a willingness to take on challenges independently. Ultimately, we are looking for an excellent team player that leads by example and drives organizational accountability and efficiency.

Responsibilities

Partner with the product management team to deliver products that support Bandwidth's strategic direction; Drive prioritization, roadmaps, and overall planning and delivery execution; Work cross-functionally to establish and manage successful delivery across the complete business initiative with complex interdependencies; Drive definition of solution concepts into manageable deliverables in partnership with product, technology and business stakeholders; Ensure technical delivery, operational readiness across Bandwidth, and go-to-market launch activities are in sync for overall program delivery; Foresee, manage, and raise appropriate visibility to risks and issues; own definition and execution of mitigation/contingency plans; Build and maintain strong relationships across the organization to unite and prepare stakeholders for the change/delivery; Measure and monitor business value by evaluating ROI for a specified period after launch against original goals, analyze deltas, and report back to product management; Refine existing standards and adhere to those standards for program management, including processes, methodologies, metrics and reporting within the Delivery Office

Requirements

BS Degree, preferably in a technical discipline; A minimum of 5 years program management experience, preferably in telecom or other Enterprise software delivery industry; Experience partnering with product, technology, and other business teams to collectively deliver on business and strategic goals; Experience with Agile methodology and mindset required; Demonstrable experience with program/project management tools (project status, dashboard reporting, Gantt/planning tools, etc); Demonstrated leadership and self direction; Ability to adapt and maneuver in a fast-paced environment; Excellent client-facing and internal communication skills at all levels, including executive; Excellent verbal and written communication skills; Solid organizational skills including attention to detail and ability to multitask; Critical thinker and solution-oriented problem solver; Strong negotiator

Nice to have

Professional certifications (PMP) and/or training in a form of scaled agile, e.g. SAFe, LeSS, etc.; Knowledge of web-based interfaces, API's and/or SIP telephony; Familiarity with JIRA and Google's suite of productivity tools

Benefits

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses; All new hires receive four weeks of PTO; PTO Embargo (employees are not allowed to be interrupted or contacted for work during PTO); Additional PTO can be earned through volunteer hours and Bandwidth challenges; 'Mahalo moments' program grants additional time off for major life events such as graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild; 90-Minute Workout Lunches; Unlimited meetings with an in-house nutritionist