Sr. UX Researcher - Patient (Remote)

We believe that mental health is just as important as physical health. We're looking for a Senior User Experience Researcher (Sr. UXR) to help us understand and improve the journey from first considering mental healthcare to finding the right care and successfully getting started. You’ll lead research focused on the patient experience, helping us understand what builds confidence and trust across the journey from first discovering Rula to booking and attending a first session. You'll sit within the User Research team, while working closely with Product, Design, Data/Analytics, and Marketing. Rula is a remote-first company.

Responsibilities

Lead research focused on the patient experience; Identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into clear recommendations; Sit within the User Research team while working closely with Product, Design, Data/Analytics, and Marketing; Lead studies end-to-end and influence decisions with findings; Have meaningful ownership over a product area while partnering with cross-functional teams to drive measurable improvements in the patient experience

Requirements

5+ years of UX Research experience, with demonstrated strength across qualitative, quantitative, and mixed-methods research and the ability to select the right approach based on the decision at hand; High degree of ownership: Demonstrated ability to independently build and lead a research program, from identifying opportunities and framing problems through research execution, synthesis, and influencing product decisions; Product & Funnel Impact: Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys, with a track record of translating research into measurable product impact; Methodological rigor & speed: Demonstrated ability to deliver high-quality research quickly, making sound tradeoffs around methodology, sample size, and depth based on the decision and timeline; Strategic problem framing: Ability to turn ambiguous business and product questions into clear, decision-oriented research plans; Cross-functional influence: Proven ability to partner effectively with Product, Design, Data/Analytics, and other stakeholders, build alignment around research implications, and influence decisions without direct authority; Strong communication: Ability to synthesize complex qualitative and quantitative findings into clear, compelling narratives tailored to different audiences, including senior stakeholders

Nice to have

Experience conducting research in a multi-sided marketplace, such as products serving both consumers and professionals; Experience conducting research across multiple connected product surfaces, such as mobile and web; Experience owning a longitudinal or ongoing measurement program, such as a trust, satisfaction, or experience tracker; Experience working closely with product, design or marketing teams on acquisition and conversion; Background in healthcare, mental health, or another sensitive product domain; Experience working on products where trust, confidence, or risk meaningfully influence user behavior

Benefits

100% remote work environment; Attractive pay and benefits; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year; Paid parental leave; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend and $50 monthly stipend for internet or cell phone expenses; Wellness at Rula program with $50/month wellness stipend