St. James Hotel - Front Desk Guest Service Representative (Full-time)

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.
The targeted hiring range for this position is $13.93 - $18.00 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.
Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

Responsibilities

Primary Responsibilities:; Anticipate and respond to guests in a friendly and positive manner.; Provide the highest level of service.; Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.; Drive sales and maximize revenue by upselling rooms and amenities.; Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.; Monitor room availability, follow restrictions, and all booking policies and procedures.; Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.; Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.; Be knowledgeable about hotel emergency procedures.

Requirements

Additional Desirable Qualification:; A minimum of 1-2 years of hotel front desk experience.; Experience with a Property Management System.; Strong verbal and interpersonal skills.; Work well both independently and as part of a team.; Strong attention to detail.; Commitment to exceptional guest service.; Ability to maintain a positive, friendly, and professional demeanor when handling all situations.; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.; Either bilingual or multilingual.