Staff Customer Success Manager

Checkr is building the data platform to power safe and fair decisions. As a Customer Success Manager for Checkr Trust, you will join an emerging business inside Checkr, operating across multiple verticals. This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth. You will own a portfolio of strategic accounts and be accountable for adoption, expansion, executive alignment, and long-term value realization. This is not a reactive CSM role or a pure TAM role; you are the strategic operator ensuring customers deploy deeply, expand meaningfully, and become long-term partners.

Responsibilities

Own strategic accounts end to end; Serve as the primary post-sale owner for high-impact, high-visibility customers; Drive executive-level alignment on business goals and measurable outcomes; Ensure deployments move from contract to meaningful production usage quickly; Drive adoption and commercial growth; Identify underutilization and remove barriers to deeper embedding; Surface expansion opportunities tied to customer workflows and risk exposure; Partner closely with Sales on renewals and strategic growth motions; Be accountable for retention and expansion revenue across your portfolio; Use advanced AI tools to build systems that help us grow; Translate product into business impact; Lead quarterly business reviews that demonstrate ROI and strategic value; Turn performance data into actionable insights; Leverage AI to turn data into insights; Build the playbook; Help define segmentation, engagement models, and risk signals; Develop scalable frameworks for launches, renewals, and expansion; Influence product roadmap through structured customer feedback.

Requirements

6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS; Experience owning enterprise or high-growth accounts with meaningful revenue responsibility; A track record of driving both retention and expansion; Comfort navigating executive stakeholders and technical teams; Experience operating in startup or high-growth environments; An obsession with experimentation of AI into your workflows; An A-player mindset with a strong bias for action; Technically fluent enough to lead customer integrations; Diagnose adoption friction; Speak confidently with product and technical stakeholders; Work within applications like Zendesk, Salesforce, Google Apps, Lovable, Claude and BI tools like Looker and Omni; Take full ownership of revenue and outcomes; Push customers forward when momentum slows; Balance empathy with accountability; Thrive in ambiguity; Prefer building systems over maintaining status quo; Want to help build a second company inside a larger one; People describe you as gritty, commercially sharp, resilient, and proactive.

Benefits

A fast-paced and collaborative environment; Learning and development allowance; Competitive cash and equity compensation and opportunity for advancement; 100% medical, dental, and vision coverage; Up to $25K reimbursement for fertility, adoption, and parental planning services; Flexible PTO policy; Monthly wellness stipend; In-office perks such as lunch five times a week, commuter stipend, and an abundance of snacks and beverages; Relocation stipend may be available for those willing to relocate to a Checkr hub location.