Source:
Staff/Principal Product Designer
Intercom
London, United Kingdom
Publication date: 30/08/2026
In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.
Responsibilities
Owning end-to-end design for high-impact product areas from concept to execution; Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools; Sketching, prototyping, and testing ideas at different fidelities to validate decisions; Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions; Maintaining high standards of craft while balancing speed and execution; Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside FinRequirements
Has shipped complex, high-quality software products; Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences; Balances speed and detail—knows when to move fast and when to obsess over the last 1%; Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail; Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...); Has taste. You know what great design looks and feels like, and you push to get there; Can tell a compelling story—articulating your decisions with clarity and conviction; Operates with agency, ownership, and autonomy—doesn’t wait to be told what to doBenefits
Health and wellbeing support; Family support; Time away from work; Financial future supportHow to apply
Apply online: https://www.jobs.pl/en/oferta/100017806/aplikuj
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