Staff Product Manager, Forward Deployment

Our largest customers no longer decide on the demo. They decide on what happens after: whether their HR systems connect, whether provisioning works, whether coaching shows up inside the tools their people already have open, whether our AI behaves the way their risk team needs it to. Forward Deployment is the function that owns that work. This role takes the accounts nobody has solved. You'll do this with a squad of engineers beside you, inside the customer's environment, on a handful of accounts whose outcomes our executive team tracks by name.

Responsibilities

Define what technical success means on the hardest accounts and leave with a written charter, named gates, and a customer who believes the next thing said; Decide whether to deploy at all, naming blockers such as pricing models, absent sponsors, or organizational fights and keeping the squad out of them; Commit in writing to what the squad will build and by when, what must be true on the customer's side, and what will not be built; Carry the relationship with CIOs, CHROs, procurement leads, and security architects; Clear technical gates on the account's next commercial decision; Lead a squad of two to three forward deployed engineers and set the standard for the function; Close every engagement in writing via graduation, conversion to paid work, or termination, presenting cases to a monthly graduation board; Build prototypes using Claude, Cursor, Replit, and Figma Make; Own evidence on activation and utilization deltas, influence claims, and cross-account patterns for the product organization

Requirements

7+ years in product management, solutions architecture, or a forward deployed role, including several years owning the technical relationship on enterprise accounts where the contract value ran into seven or eight figures; A record of turning around an account that was going badly; Enterprise deployment experience (shipping against an HRIS, security questionnaires, procurement, rollouts); Enough technical depth to read an API doc without help, reason about a data pipeline, configure an LLM's context and guardrails, and tell an engineer when an approach won't survive a security review; Credibility with executives on both sides of the table; Experience in B2B2C

Nice to have

Domain expertise in organizational transformation, human transformation, or talent intelligence; Experience as a forward deployed engineer or forward deployed PM; Solutions architect or sales engineer background; Consultant or implementation lead from enterprise software or professional services; Founder or early employee at a high-growth startup; PM from enterprise SaaS with customer intimacy

Benefits

Access to BetterUp coaching for you and a friend or family member; A competitive compensation plan with opportunity for advancement; Medical, dental, and vision insurance; Flexible paid time off; All federal/statutory holidays observed; 4 BetterUp Inner Workdays; 5 Volunteer Days; Company-wide Summer & Winter breaks; Year-round charitable contribution on behalf of BetterUp; 401(k) self contribution