Staff Product Manager, Patient Experience (Payments)

One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Billing Experience team, you will own a charter focused on building a best-in-class experience that gives clients confidence to start and continue care. You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust. Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best-in-class truly means in a space where no competitor has fully solved the problem.

Responsibilities

Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care a delightful experience for clients; Collaborate cross-functionally with our UXR, Design, Client Support, and Data teams to identify the main opportunities for improvement in our billing experience as it relates to insurance and payments; In collaboration with our Design team, define and deliver an end to end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients; Launch innovative features with a meaningful and measurable impact to client retention and experience.

Requirements

Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area; Innovative mindset - you’ve launched 0-1 features before in a high ambiguity space; Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs; Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact; User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions; Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges; Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment; Excellent communication skills with the ability to influence across levels; A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle.

Benefits

Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage; Grow for Grow: No cost access to therapy through the Grow platform (available to US employees); Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future; Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge; Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend; Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break; Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources; Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations; Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees; Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.