Store Floor Lead (Sur La Table)

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty; provide in-the-moment coaching and feedback to elevate performance and team engagement; support onboarding, training, and development of new associates; represent Sur La Table's brand and culture by creating memorable educational experiences; maintain expertise by staying current on products and engaging in available training; ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; address customer concerns and resolve issues; support achievement of store sales goals through effective customer engagement and team motivation; maximize selling opportunities by identifying customer needs; meet or exceed monthly sales goals; direct employees to ensure appropriate merchandise stock levels and visual standards; complete inventory transactions including receiving, MOS, and RARs; adhere to wage and hour laws and accurately record time worked; model and ensure all Sur La Table policies and SOPs are communicated and followed

Requirements

Must be 21 years of age or older; 1 year of retail management experience; strong leadership skills with the ability to inspire, develop, and retain a high performing team; excellent communication, problem-solving, and decision-making abilities; passion for community engagement and providing exceptional customer experiences; ability to communicate verbally and work cooperatively with associates and customers; ability to remain standing for up to 4 hours at a time; ability to move about the store; ability to grab, reach, push, pull, bend, stoop, kneel, and crouch; ability to lift and/or move merchandise weighing up to 50 lbs; ability to ascend/descend ladders; ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; flexible schedule including nights, weekends, and holidays; regular and predictable attendance

Nice to have

Proficiency in Microsoft Office; retail management systems; specialty or culinary retail environment