Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The role involves leading a team, driving sales, and ensuring clinical safety standards and protocols are followed. The position is based at the Pearl Street studio location.

Responsibilities

Create a warm, welcoming, celebratory atmosphere and greet and engage with customers; Work on the selling floor alongside your team, leading by example and delivering celebratory customer service; Help customers choose and style their ears with Rowan jewelry; Handle customer inquiries, concerns, and complaints with professionalism; Maintain a clean, welcoming, and safe studio environment at all times; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates; Accountable for meeting studio targets and overall performance, driving revenue growth; Foster a positive and inclusive team culture; Schedule staff within labor allocations, audit for payroll accuracy, manage time-off requests, and handle staffing issues; Recruit for open studio positions; Oversee inventory management, POS accuracy and loss prevention; Meet or exceed individual and studio sales targets and performance metrics; Ensure visual merchandising standards are met; Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures; Ensure the studio and selling floor are neat, clean, and organized; Train and onboard new staff members; Provide ongoing training and development opportunities to staff; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities

Requirements

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, with a love of working on the selling floor; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills with a passion for creating memorable experiences; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents); Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales; Ability to lift up to 25 pounds is required; Standing for a full 8-hour shift is a regular part of this role; Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist; Commitment to following through on commitments

Nice to have

Jewelry experience; Knowledge of health and safety regulations, particularly related to piercing

Benefits

Paid accrued vacation and sick time for full-time employees; Medical/Dental/Vision health plans for full-time employees; Employee Assistance Program (EAP) resources; 401k and Roth IRA plans; Generous employee discounts on products and services; Team Member Referral Bonus plan for studio positions