Strategic Onboarding Manager, APAC

Hoxhunt is on a mission to make humans the strongest security layer by combining AI-driven personalization, real threat detection, and behavioral science. The Strategic Onboarding Manager will join the Customer Success team and spearhead local operations in APAC, leading complex, large-scale enterprise projects and acting as the bridge between technical implementation and organizational change. The role reports to the Chief Customer Officer in Singapore, with a dotted line to the Onboarding Lead and the wider EMEA onboarding team.

Responsibilities

Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch; Coordinate multiple customer stakeholder groups across business, IT, security, compliance, communications, and senior leadership; Lead customer conversations around technical implementation, translating requirements between technical and non-technical stakeholders; Define internal communication strategies and change management plans that drive real user adoption; Drive customer Proof of Concept (POC) projects together with the Account Executive, defining success criteria and coordinating toward conversion; Establish ownership, dependencies, timelines, and milestones, proactively driving progress between meetings; Collaborate closely with Sales, Customer Success, and the EMEA onboarding team as a key connector across internal and external stakeholders; Represent Hoxhunt in frequent face-to-face customer interactions and on-site meetings

Requirements

5 or more years of experience leading complex, large-scale enterprise projects, ideally in SaaS, implementation, professional services, or a similar environment; Exceptional stakeholder management skills, including navigating senior and executive stakeholders and managing competing agendas; Strong technical fluency to lead an enterprise SaaS implementation, including integrations, security requirements, and IT environments; Proven change management experience, including internal communication strategy, employee engagement, and organizational change; The ability to create structure from ambiguity in large organizations; A collaborative mindset and ability to work closely with Sales, CS, and cross-functional teams; A highly consultative, transparent, and culturally adaptable approach, building trust across APAC markets and levels of seniority; Full professional proficiency in English; The right to work in Singapore

Nice to have

Experience working with multinational enterprise customers across multiple APAC markets; Understanding of M365, SSO, SCIM, identity management, and hybrid environments; Formal change-management qualifications or experience building scalable enterprise onboarding frameworks; Background in cybersecurity, human-risk management, or technical consulting; Mandarin or other regional languages

Benefits

Competitive salary depending on experience; Performance-based annual bonus; Flexible hybrid work setting with weekly office visits; Extensive healthcare and other benefits; Office in Singapore; Culture free of micromanagement with autonomy and ownership