Student Experience & Communications Officer

Help shape how we connect with students.

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team, renewed focus on innovation and growth, and a commitment to student success, we're building on our 139-year legacy to shape the future of higher and vocational education in Australia.

We're seeking a passionate and creative Student Experience & Communications Officer to join our Operations team in this newly created role.

Supporting more than 8,000 students across our campuses nationally, you'll play a key role in delivering engaging, student-centred communications that help students feel informed, connected and supported throughout their journey—from enrolment and orientation through to graduation

Responsibilities

Develop and coordinate communications across the student lifecycle.; Create engaging content for email, SMS, newsletters, digital platforms and student resources.; Support and deliver campaigns promoting orientation, wellbeing initiatives, student events and support services.; Maintain student-facing content, FAQs and communication resources.; Support the promotion of Student Representative Council (SRC) initiatives and student engagement activities.; Use feedback and data insights to improve communication effectiveness and student engagement.

Requirements

Degree or Diploma in Communications, Marketing, Public Relations, Journalism, Business, or a related discipline.; Experience writing professional communications for diverse audiences.; Experience coordinating bulk email, SMS, or digital communications.; Experience developing promotional content, campaigns, and communication materials.; Exceptional written and verbal communication skills, with the ability to translate complex information into clear, student-friendly messaging.; Strong organisational, stakeholder management and project coordination skills.; A collaborative, proactive and student-focused approach.; Current Employee Working with Children Check (Victoria), or the ability to obtain one prior to commencement.

Nice to have

Experience within higher education, vocational education or the international education sector.; Experience using CRM, student management or communication platforms.; Experience with Canva, Adobe Creative Suite or similar design tools.

Benefits

Opportunities for growth and career development.; $1,500 annual professional development allowance.; Health insurance discounts through Bupa.; A supportive and collaborative team passionate about student success.; The opportunity to contribute in a fast-moving organisation where ideas turn into action.