Studio Experience Lead - 14th & U, DC

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

Responsibilities

Owning [solidcore]'s client experience acronym, CORE: connecting with a warm welcome and using the client's name, opening up connections to the community, recognizing efforts in class, milestones, and achievements, and educating about offers and thanking clients for coming; providing operational leadership and direction to the Core Crew team; managing local client communications via phone and email; regularly interacting with clients and addressing needs; reviewing and responding to client feedback; notifying the Head Coach Community Manager of employee or client concerns; reporting to Area Manager and assisting with day-to-day operations; maintaining product knowledge for studio retail operations; addressing maintenance or equipment issues; alerting coaches about client milestones and setting up the celebration board; educating clients on membership options; delivering revenue and sales targets; following up with client leads in Axle; hiring, training, and managing part-time core crew if applicable; coaching [solidcore] classes with a set quota of 5 classes/week

Requirements

High school education; ability to lift up to 30 pounds; ability to walk through all areas of the studio; ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; excellent interpersonal and communication skills; outstanding customer service skills; strong organizational skills and careful attention to detail; must be willing to initiate tasks and perform duties without direction; ability to stand for long durations of time

Nice to have

Some college; 2+ years sales and/or customer service experience; 1+ years coaching experience; MBO experience; demonstrated leadership and/or team management experience; passion for fitness, wellness, and the [solidcore] brand

Benefits

Bonus eligibility based on performance; monthly cell phone stipend; 401k with employer match; health, dental, and vision insurance; flexible PTO; free drop-in classes at [solidcore]