Studio Experience Lead - Strip District, PA

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

Responsibilities

Owning [solidcore]'s client experience acronym CORE within the studio; providing operational leadership and direction to the Core Crew team; managing local client communications and routine client-facing system tasks; regularly interacting with clients and addressing needs; reviewing and responding to client feedback; notifying management of employee or client concerns; assisting with day-to-day studio operations and implementing company-wide strategies; maintaining product knowledge for studio retail operations; addressing maintenance or equipment issues; alerting coaches about client milestones and setting up celebration board; educating clients on membership options and owning membership conversation rate; delivering revenue and sales targets; managing outreach and follow-up for client leads; maximizing in-studio revenue; hiring, training, and managing a team of part-time core crew if applicable; coaching classes with a set quota of 5 classes/week

Requirements

High school education; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills and careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand

Nice to have

Some college; 2+ years sales and/or customer service experience; 1+ years coaching experience; MBO experience; demonstrated leadership and/or team management experience

Benefits

Bonus eligibility based on performance; Monthly cell phone stipend; 401k with employer match; Health, dental, & vision insurance; Flexible PTO; Free drop in classes at [solidcore]