Supervisor HVAC Services - Energy Systems

This position will also act as the primary liaison to communicate field needs and concerns back to the Director of HVAC services and the Operation's Management team. This position will perform field service and support the HVAC director, by providing direct oversight of field activity with an emphasis on safety, quality and training Sr. Licensed Refrigeration Technician Supervisor will also support and assist in facilitating field personnel's day to day needs, work with electrical construction group to quote construction projects and oversee projects from start to finish. Additionally, this position will be responsible for working on ad hoc projects as needed. These projects may include operational analysis and tasks that will help drive efficiency and optimize process and procedures to help improve Service Delivery to customers.

Responsibilities

Provide technical guidance on customer questions and escalation; Drive accountability to meet or exceed operational metrics at the technician's level; Provide On-the-Job (OJT) Training for HVAC Technicians; Assist the HVAC director in qualify/disqualify HVAC subcontractors; Conduct documented Quality of Service (QOS) visits, provide feedback/counseling and training to the HVAC data center and HVAC construction technicians; Responsible for identifying deficiencies in service delivery and report to Director of HVAC services and the operations team; Develop standard MOP/SOP's and service quality standards; Approval technician time off requests and timecards weekly; Provide employee performance evaluations for mid-year and annual; Work with the logistics team and safety to provide the correct PPE and tools to employees and verify they understand the limitations; Working with Resource Planning on Scheduling; Review and prepare (if needed) all Job Cost Forms (JCF's) to submit to Bid Desk; Goal is less than 24 hours on critical repairs back to the customer; Review technician follow up notes to ensure no bids are missed and expedite activity if needed; Ensure all SE's are profitable; Plan and deliver with the HVAC Director Weekly and Monthly Tech/Communication Meetings; Review, approve, and correct invoices as needed; Update on-call schedule, serves as back-up and/or escalation if needed; Technical Incident Reports; Local HVAC technical support for Bid Desk; Review Subcontractor proposals before submitting to customers; Identify areas for cost reduction or efficiency improvement; Recognize areas for business development and revenue growth for the region; Work with the electrical construction group to provide quotes on construction projects; Bidding mechanical projects; Submitting MRF's for materials and tools; Assigning manpower; Daily operations and delivery on projects; Monitor construction activities and ensure compliance, report any inconsistencies to HVAC Director; Prepare weekly report of construction progress and issues; Review engineering drawings to ensure client needs are included

Requirements

HS Diploma or Equivalent; State Issued Refrigeration License; Valid current driver's license and driving record that meets company standards required; Department of Transportation (DOT) Medical Certificate; EPA Certification; 5+ years of experience in HVAC service and repair; Strong technical skills, installation mechanics and diagnostic capabilities; Must have the interest and aptitude to learn new technologies and systems; Excellent communications and interpersonal skills; Extensive daily travel with independent work structure; Willing to work nights for emergency repairs and system testing; Ability to trace, identify, troubleshoot and perform root cause analysis of equipment failures on electrical circuits while working independently; Ability to read and interpret wiring diagrams; Answer phone 24/7 for field support; Strong aptitude towards safety, required to wear the PPE gear when working with any exposed live electrical equipment; Experience working in data centers and telecommunications environments is required; Ability to use a laptop / tablet for all service tickets and correspondence; Ability to work with Microsoft Word and Excel programs; Highly effective in oral and written communication with an ability to communicate with people of varying technical abilities; Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results; Strong understanding of power, AC/DC, single and 3-phase; Ability to pass a pre-employment drug and alcohol screen

Nice to have

HVAC Trade School Degree

Benefits

Variable compensation; short-term incentives; long-term incentives