Supervisor II, Onsite Lab Operations Support

The Supervisor II, Onsite Lab Operations Support is responsible for leading and coordinating daily lab support operations within a pharmaceutical client environment. This role ensures high-quality service delivery aligned with operational objectives, client expectations, and safety and compliance standards. Acting as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners.

Responsibilities

Lead, supervise, and develop a team of associates on-site; Set clear daily and weekly priorities aligned with operational and client needs; Act as the primary point of contact for internal customers; Oversee daily lab support activities including order and inventory management, sample handling, gas cylinders, liquid tanks, dry ice, solvents, buffers, consumables, glassware washing, and waste management; Ensure adherence to site HSE policies and safe working practices; Define, monitor, and report on key performance indicators; Drive continuous improvement and problem-solving; Conduct Gemba walks regularly

Requirements

Bachelor’s degree in a scientific field or equivalent experience; Minimum 3 years of experience in team management / people leadership; Strong leadership and team management capabilities; Coaching mindset with ability to develop people; Customer-focused with a strong service orientation; Proactive, structured, and solution-oriented; High level of accountability and ownership; Flexible and adaptable in a dynamic environment; Strong problem-solving and analytical skills; Experience with operational performance tracking and reporting; Knowledge of HSE practices in a lab environment; Working knowledge of GxP / compliance frameworks (awareness level); Proficient in Microsoft Office tools (Excel, Outlook, Teams, etc.); Fluent in French and English (written and spoken)

Nice to have

Experience in a laboratory, pharmaceutical, or regulated environment; Previous experience in onsite support operations or lab services

Benefits

Diverse, equitable and inclusive culture; Learning experiences to support career growth and success