Support Agent - Japan

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You'll play a key role in maintaining accurate documentation, supporting financial administration, coordinating with external partners, and ensuring event information meets our quality standards. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

Responsibilities

Prepare and manage purchase orders and maintain accurate administrative documentation; Communicate with external partners to clarify information and resolve discrepancies; Review supplier invoices and support invoice submission and payment-related processes; Maintain accurate financial records and coordinate with relevant teams to ensure smooth processing; Coordinate with internal teams to support daily operations and administrative workflows; Follow up on pending tasks, deadlines, and requests to ensure processes stay on track; Review event plan pages to ensure information is accurate and consistent; Identify missing information or discrepancies and coordinate corrections with the relevant teams

Requirements

Fluent Japanese proficiency, with strong written and verbal communication skills; Good working proficiency in English to communicate with international teams and follow internal processes; Experience in administrative support, operations, finance administration, vendor management, or a similar role; Attention to detail and the ability to identify errors, inconsistencies, and missing information; Strong organizational skills, with the ability to manage multiple workflows, deadlines, and priorities; Comfort working with spreadsheets and digital tools, such as Google Workspace, Excel, or similar platforms; A proactive, reliable, and solution-oriented mindset, with the ability to work independently while collaborating with cross-functional teams

Nice to have

Background in events, production or the music industry; Experience in administrative-heavy environments; Familiarity with tools like Airtable, Notion, Monday, or similar

Benefits

40% discount on all Fever events and experiences; Work in a location in the heart of Tokyo; Home office friendly; Help shape the backstage of magical concert experiences; Room to grow and take on new challenges as the team evolves; Great work environment with a young, international team of talented people