Support Specialist (Hybrid)

This is a hybrid position located in Waco, TX. The role supports agent accounting operations through payment processing, reporting, and general ledger maintenance. The Support Specialist will serve as a key point of contact for agents, agencies, and executive management while delivering accurate, timely accounting support and quality customer service.

Responsibilities

Process agent advance and bonus payments, load expense recoveries on agent accounts, and provide detailed field-facing reports regarding agent payments; Independently review agent ledger balances for errors, present accounting and processing solutions to management, and execute corrections; Create and maintain databases, tables, and spreadsheets to track assigned reports efficiently and accurately; Develop and generate new reports and recaps in collaboration with management based on department needs; Conduct thorough reviews and maintenance of existing reports and functions, including creating detailed written procedures; Cross-train with team members to ensure workload coverage during absences; Process journal entries to the general ledger and review system-generated accounting for accuracy; Issue manual payments and support additional accounting functions as needed; Assist with testing system changes that impact the department, including creating testing documentation and validating results; Communicate with agents, agencies, and executive management via telephone, teleconferencing, email, fax, and written correspondence

Requirements

High school diploma or equivalent; Minimum typing speed of 40 words per minute; Proficiency in Microsoft Excel and Microsoft Access, including advanced skills in complex formulas, VLOOKUPs, Pivot Tables, IF statements, conditional formatting, and creating and maintaining databases; Strong mathematical and analytical skills, including the ability to write formulas to calculate payments based on established guidelines; Excellent problem-solving and troubleshooting skills with the ability to independently research solutions for challenging tasks; Ability to understand and apply a variety of oral and written instructions and make independent decisions within established guidelines; Strong communication skills, including proper grammar, word usage, and punctuation in both written and verbal communication; Ability to remain focused on repetitive or routine tasks in a fast-paced environment while managing multiple priorities and deadlines

Nice to have

One year of experience in Agency Administration, Agent Licensing, or Agency Accounting

Benefits

Competitive compensation; Comprehensive health, dental, and vision insurance plans; Robust life insurance benefits and retirement plans, including a pension plan; Paid holidays and time off; Parental leave; Subsidized all-in-one subscriptions for fitness, mindfulness, nutrition, and sleep; Company-paid counseling for mental health, stress management, and work-life balance; Continued education reimbursement eligibility and company-paid FLMI and ICA courses; Discounted Texas Rangers tickets