System Administrator II

Systems Administration provides design, implementation, maintenance, and support services for server level enterprise applications and medical devices. System Administrators (SysAdmins) are responsible for maintaining end-to-end knowledge of, assessing the impact of organizational change on, and identifying the opportunities and threats surrounding the systems they support. Systems Administration also assists ancillary IT groups (Radiology, Lab, Pharmacy, etc.) as a tie back to HITS (Health Information Technology Services) and an escalation point for systems issues.

Responsibilities

Serves as a Tier-II support resource, engaging other team resources as necessary; Functions as a coordination point for issues related to systems between all IT teams and acts as an escalation point for unresolved issues; System Support: maintains usable systems for end-users and works with vendors and internal teams to resolve system issues within service level agreements; System Documentation: maintains documentation on system configuration, contacts and functionality, troubleshooting tips, and training materials; System Updates: plans and schedules system upgrades and updates, including server and workstation updates; System Security: protects hospital assets and information by maintaining secure systems in line with organizational policies; System Integrity/Retention: verifies application logs and monitoring tools and ensures retention periods meet hospital and regulatory requirements; System Backup/Recovery: verifies scheduled backups and that systems and data can be restored, including disaster recovery plans; Data Entry: maintains knowledge of applications and functional areas entering application data; System Printing: manages print queues and printing workflow; Reporting: creates, schedules, distributes, and prints reports using application functionality; Interfaces: models, designs, monitors, and supports system interfaces with dedicated interface staff and other teams; Troubleshooting: resolves application, workstation, and server issues; Systems/Application Knowledge: serves as subject matter expert for assigned systems; Vendor Management: communicates with system vendors, reviews statements of work and quotes; Technical Foundation: maintains advanced understanding of databases, networking, hardware, software, interfaces, medical devices, desktop support, and operating systems; Systems Analysis and Design: analyzes new system requests and coordinates new system installations; Project Management: functions as project manager on projects not assigned to the Project Management Office; Mentoring: mentors, trains, and shares knowledge with team members

Requirements

Bachelors Degree in Information Systems or related field or 2:1 equivalent experience; High School Graduate; 5 or more years of experience in a related Information Systems field

Nice to have

Master's Degree in Information Systems or related field; 3 or more years of experience in a healthcare setting; Technical certifications related to ITIL, Windows Administration, Linux Administration, or other IT or System related field of study