Talent & Development Coordinator

OUR PURPOSE AND CULTURE

At New World Phu Quoc Resort, we are committed to creating exceptional guest experiences where people and place come together. Set along the iconic Khem Beach, our vibrant luxury beach village offers meaningful experiences inspired by the beauty, culture, and spirit of Phu Quoc.

We believe our people are our greatest asset. Through continuous learning, development, and engagement, we empower associates to grow personally and professionally while building a high-performing culture that supports both individual and business success.

THE TEAM

The Talent & Culture team is dedicated to creating an exceptional associate experience by attracting, developing, engaging, and retaining top talent.

Working closely with leaders across the resort, the team drives learning and development initiatives, talent management programs, succession planning, associate engagement activities, and culture-building initiatives.

YOUR ROLE

As Talent & Development Executive, you will support the Talent & Development Manager in designing, coordinating, and delivering learning and development initiatives across the resort.

You will play a key role in managing associates’ learning journeys, facilitating training programs, supporting talent development initiatives, and fostering a culture of continuous learning, inclusion, and career growth.

HOW YOU’LL MAKE THE PLACE

Coordinate and administer onboarding, orientation, and compliance training programs (from Rosewood Hotel Group, Ownership and Legally Mandatory Training)
Facilitate learning initiatives including service culture, guest experience, leadership, and brand standards
Prepare monthly learning & activity calendar
Support LQA, SOP, and guest service training initiatives
Identify learning needs and develop training plans
Coordinate leadership and talent development programs
Monitor and evaluate training effectiveness
Maintain training records and compliance documentation
Support associate engagement and recognition programs
Assist D.E.I & Sustainability initiatives
Coordinate internal trainers and subject matter experts
Handle internal communication channels
Support other T&C tasks when needed

COULD THIS BE YOU?

Bachelor degree in Human Resources, Hospitality Management, Education or related field
Minimum 1–2 years of relevant experience
Strong presentation and facilitation skills
Excellent communication skills in English and Vietnamese
Advanced PowerPoint and Microsoft Office skills
Creative mindset and learning content development ability
Passion for perfection
Certified Trainer qualification is an advantage
1–2-year hotel/resort operation experience is preferred

OUR BENEFITS

Competitive salary and service charge
Accommodation or housing support (if applicable)
Daily meals and uniform provided
Health insurance coverage
Learning and development opportunities
Career growth within an international hospitality group
Associate discounts across resort services

OUR COMMITMENT TO YOU

We are committed to creating an inclusive workplace where every associate feels valued, respected, and empowered to succeed. At New World Phu Quoc Resort, we invest in our people and create opportunities for continuous growth, ensuring our associates can build meaningful careers while delivering memorable experiences for our guests.

Responsibilities

Coordinate and administer onboarding, orientation, and compliance training programs (from Rosewood Hotel Group, Ownership and Legally Mandatory Training); Facilitate learning initiatives including service culture, guest experience, leadership, and brand standards; Prepare monthly learning & activity calendar; Support LQA, SOP, and guest service training initiatives; Identify learning needs and develop training plans; Coordinate leadership and talent development programs; Monitor and evaluate training effectiveness; Maintain training records and compliance documentation; Support associate engagement and recognition programs; Assist D.E.I & Sustainability initiatives; Coordinate internal trainers and subject matter experts; Handle internal communication channels; Support other T&C tasks when needed

Requirements

Bachelor degree in Human Resources, Hospitality Management, Education or related field; Minimum 1–2 years of relevant experience; Strong presentation and facilitation skills; Excellent communication skills in English and Vietnamese; Advanced PowerPoint and Microsoft Office skills; Creative mindset and learning content development ability; Passion for perfection

Nice to have

Certified Trainer qualification is an advantage; 1–2-year hotel/resort operation experience is preferred

Benefits

Competitive salary and service charge; Accommodation or housing support (if applicable); Daily meals and uniform provided; Health insurance coverage; Learning and development opportunities; Career growth within an international hospitality group; Associate discounts across resort services