Taskforce Front Office Manager

The Front Office Manager is responsible for overseeing all front desk operations and ensuring an exceptional guest experience from arrival through departure. This leadership role manages front office staff, drives guest satisfaction, ensures efficient daily operations, and supports revenue and service goals while maintaining brand standards.

Responsibilities

Oversee all front desk operations; Ensure exceptional guest experience from arrival through departure; Manage front office staff; Drive guest satisfaction; Ensure efficient daily operations; Support revenue and service goals; Resolve guest concerns, complaints, and special requests; Oversee front desk, guest services, and night audit functions; Manage room inventory, reservations, and room assignments; Recruit, train, coach, and develop front office associates; Create employee schedules and manage labor costs; Conduct performance evaluations; Foster a positive and collaborative team culture; Monitor and control departmental expenses; Review daily reports, occupancy forecasts, and revenue metrics; Ensure accurate cash handling, billing, and financial reporting; Assist in achieving departmental and property revenue goals; Partner with Housekeeping, Sales, Engineering, Food & Beverage, and other departments; Participate in management meetings and contribute to strategic planning; Support special events, VIP arrivals, and group business

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; Minimum of 3 years of hotel front office experience; At least 1 year of supervisory or management experience; Strong knowledge of hotel property management systems (PMS); Excellent communication, leadership, and problem-solving skills; Proficiency in Microsoft Office Suite

Nice to have

Experience with Opera, Workday, or other hospitality management systems; Luxury or upscale hotel experience; Bilingual abilities are a plus; Leadership and team development; Guest-focused mindset; Strong organizational skills; Effective conflict resolution; Financial acumen; Attention to detail; Ability to thrive in a fast-paced environment

Benefits

Medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options; 401(k) program with employer match and immediate full vesting; Paid time off; Exclusive discounts across our portfolio of hotels; Comprehensive training programs